Job Title: Registered Service Manager
Employer: Look Ahead
Location: Mental Health Service, Hackney
Salary: £45,000.00 per annum
Working Pattern: 40 hours per week
Job Summary
We are looking for a kind, compassionate, and resilient Registered Service Manager to join our Mental Health Service located in Hackney. Want to feel in control of your career? You will feel at home here.
The Registered Manager will hold direct responsibility for the effective leadership, management, and delivery of a CQC-regulated mental health residential care home in Hackney. The postholder will ensure the service delivers safe, high-quality, recovery-focused support and care to residents with mental health needs, in line with CQC regulations, contractual requirements, and organisational standards.
Our Benefits Include
- Annual leave increases up to 30 days with length of service.
- Free DBS.
- A generous pension—we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply).
Sponsorship Restrictions
All applicants must be legally eligible to work in the UK by the start of employment, as Look Ahead are not able to offer sponsorship.
What You'll Do
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
Service Specific Responsibilities
- Hold responsibility for the day-to-day management and leadership of the registered mental health care home.
- Ensure the service remains fully compliant with CQC regulations and demonstrates the characteristics of being safe, effective, caring, responsive, and well-led.
- Maintain and develop positive working relationships with CQC inspectors, commissioners, local authorities, healthcare professionals, and other stakeholders.
General Responsibilities
- Experience supporting services through CQC inspections or improvement plans.
- Plan, organise, and prioritise service operations to ensure effective and efficient delivery of care and support.
- Lead on quality improvement initiatives and ensure action plans are completed and sustained.
- Produce and submit regular management reports to senior management and performance teams.
- Ensure accurate and timely recording of KPI data, incidents, safeguarding, and operational performance information.
About You
- Enjoys social interaction and encourages resident involvement.
- Warm, approachable, and professional in manner.
- Works effectively as part of a team and promotes collaborative working.
- Calm, resilient, and able to make sound decisions under pressure.
What You'll Bring
Essential:
- Must have previously held CQC registration as a Registered Manager within a regulated adult social care or mental health service.
Desirable:
- Other relevant professional memberships and/or specialist qualifications.
- Experience working in CQC-registered settings.
- Experience leading, supervising, and developing staff teams.
- Ability to manage service performance, quality assurance, and continuous improvement.
About Us
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers, and volunteers to share this commitment.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Application Notes
- If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
- We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
