Lead Practice Manager

OS Clinic • Full-time • London, GB • 3m ago

We Are Hiring: Lead Practice Manager

Location: OS Clinic, 45 Queen Anne Street, London W1G 9JF

Full-time, on-site, Monday to Friday, 9:00 am to 5:30 pm

Orthopaedic Specialists Group is a London-based multidisciplinary clinic known for delivering outstanding care across orthopaedics, rheumatology, pain management, oral and maxillofacial surgery, and regenerative medicine. We are seeking an experienced and dedicated Lead Practice Manager to join our management team.

This is a hands-on role responsible for managing clinic operations, line-managing the administrative team, supporting consultants and ensuring excellent governance, compliance and patient service.

Key Responsibilities:

Lead, support and develop the medical secretarial and administrative team
Oversee recruitment, training, appraisals and performance management
Manage clinic operations including scheduling, staffing, reporting and billing
Ensure full compliance with CQC standards, clinical governance and internal policies
Lead on audits, risk assessments, incident reviews and KPI monitoring
Support strategic initiatives including quality improvement and digital transformation
Deliver accurate reports and maintain high standards of documentation and patient correspondence

Essential Requirements:

Minimum of three years’ experience in healthcare operations or practice management
Proven experience line-managing staff
Strong knowledge of private healthcare processes and governance standards
Proficiency in Microsoft Office (Word, Excel, Outlook)
Familiarity with clinical systems e.g. Carebit or DGL Practice Manager

The Ideal Candidate Will Be:

Professional, proactive and highly organised
An excellent communicator, both verbal and written
Calm under pressure and confident in problem-solving
Committed to delivering patient-centred care and continuous improvement
Discreet and trustworthy with a strong understanding of confidentiality and data protection

What We Offer: