Service Improvement Manager/Care Home Admin
We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed.
Additional Information
If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk
If you are successful at the interview for this post, you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If you are shortlisted for this post, you will be contacted via the email account you used to apply for this post. Please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job Overview
- The Service Improvement Manager (SIM) for Emergency Medicine plays a key leadership role in supporting the operational delivery of a dynamic and fast-paced service.
- The post Holder will provide managerial oversight of administrative teams within the Emergency Department and work collaboratively with clinical and non-clinical colleagues to drive service improvements.
- This role requires a versatile skillset, including the ability to lead teams, analyse and present data and support with governance processes.
Main duties of the job
- The post holder will work as part of adynamic team in delivering an effective service supporting senior managers and clinicians within Emergency Medicine.
- The post holder will provide high-level, professional and confidential support to the Senior Manager team under the management of the Assistant Directorate Manager.
- Ensuring delivery of a high-quality, cost-effective, and efficient service, enabling all opportunities for service improvement to be delivered.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued.
Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways, including a range of management development programmes.
We offer flexible working and promote a healthy work-life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Essential criteria
- Degree level or equivalent experience or qualification
- Post Graduate Diploma in Management or equivalent, demonstrable knowledge and experience
- Operational management experience
- Evidence of problem-solving and innovation
Desirable criteria
- Experience in managing people
- Experience in project management
- Knowledge of Health and Safety
- Knowledge of training opportunities
Essential criteria
- Significant experience working within the NHS, particularly within Medicine.
- Experience in report writing and presentation skills.
- Evidence of assisting in the Management of multiple projects simultaneously and evidence of meeting timescales.
- Experience in managing NHS waiting lists or similar initiatives.
- Experience in managing administrative systems.
- Team player and evidence of teamwork.
- Excellent written, communication and planning skills, Leadership skills and Negotiation skills
Desirable criteria
- Experience in operating at a management level. Evidence of managing performance-related issues.
- Experience of managing finance and administration of budgets. Analytical skills Experience of dealing with concerns.
- Understanding and experience of managing change.
- Experience with information systems, including the use of different software. Budgetary and staff management.
Essential criteria
- Advanced level of use & Knowledge of IT packages including Word, Excel, outlook and PowerPoint.
- High level of knowledge of PMS
- Awareness of Data protection issues.
- Awareness of health and safety issues, legislation and its application within the workplace.
- Understanding of the key issues affecting the Trust and the Health Service in Wales.
Desirable criteria
- Able to interpret information and report to the service manager on key issues.
- Understanding of European working time legislation.
- Understanding work-life balance issues.
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
