Job Summary
Were Hiring a Full-Time Practice Manager,
Location: Glouster- Quayside Dental Centre, Quayside House, Quay Street, Gloucester, GL1 2TZ
Salary: £35,700.00
Closing Date: 5 pm Tuesday 24th March 2026
Interview Date: Wednesday 1st April 2026
About Us
Join Smile Together, a growing, forward-thinking dental company, as we expand into Gloucester with a brand-new, purpose-built clinic delivering much-needed NHS dental care, anticipated in June.
Were a successful dental company launching a new dental practice in Gloucester, created to improve access to NHS dentistry for the local community.
This is a unique opportunity to lead the operational setup of a new clinic, building and supporting a high-performing team while ensuring the delivery of safe, efficient, and patient-centred care.
If you are passionate about modern, ethical dentistry and thrive in a leadership role where you can influence service delivery, team development, and patient experience, this is the role for you.
What are we looking for?
As we begin this exciting new chapter, were looking for an experienced Practice Manager to play a key leadership role in establishing and developing the service from the ground up.
As we begin this exciting new chapter, were looking for an experienced Practice Manager to play a key leadership role in establishing and developing the service from the ground up.
Your Responsibilities Will Include:
- Leading and inspiring a positive, effective team culture
- Managing day-to-day operations to support exceptional patient care
- Optimising diaries and resources to meet clinical and business objectives.
- Monitoring KPIs and using data to inform decisions and drive improvements.
- Ensuring governance and regulatory compliance (CQC, infection control, etc.)
- Supporting the ongoing development and training of your team
Were looking for someone who is
- Proven to have a strong background in people and service management
- An excellent communicator with strong problem-solving skills,
- Passionate about delivering great care and an excellent patient experience
- Experience in using performance data and quality assurance systems
- Familiar with CQC standards and governance (and willing to train as a CQC Registered Manager)
- Ideally IOSH trained, with knowledge of safeguarding and infection prevention (training provided if required)
Why Join Us?
We're more than just a dental practice, were proud to be the UK's first dental practice to be B Corp certified as a Community Interest Company (CIC), and proud to be employee-owned, giving our team a voice within the business
This means were committed to doing business differently for the benefit of our people, the communities we serve, and our planet.
From reducing our environmental toothprint with sustainable practices to playing an active role in improving oral health across Cornwall and the Isles of Scilly, our mission goes beyond dentistry: we change lives, and we'd love you to be part of that!
Benefits
Paid Indemnity & GDC Registration:
We've got you covered so you can focus on your career.
Workforce Benefits Package:
Occupational pension scheme, 27 days paid annual leave plus bank holidays (pro rata), National Living Wage Employer, and an extra paid day off to celebrate your birthday!
Unique Employee Ownership Benefits:
Shareholder Opportunities: Have a real voice in shaping the future of our employee-owned company.
Health and Wellbeing:
Comprehensive Wellbeing Support: Through our Health Assured Programme, you'll have access to tools for mental and physical health, including 24-hour helplines, structured therapy, and more.
You will need to be able to demonstrate that you have the right to work in the UK, as we do not offer sponsorship, and that you are able to commute to the place of work.
Details:
Date posted: 10 March 2026
Salary: £37,500 a year
Contract: Permanent
Working pattern: Full-time
Reference number: P0017-26-0014
Job Summary
The post holder will act as the CQC Registered Manager. They will be accountable for the day-to-day running of the practice, leading and supporting all clinical and non-clinical staff to ensure:
- Safe, efficient and compliant operations in line with CQC, GDC, Health & Safety, Employment Law and all relevant regulatory frameworks.
- High-quality patient care, effective service delivery and cost control aligned with organisational strategy, clinical governance and company values.
- Strong leadership, coaching and development of practice teams to ensure outstanding performance and professional growth.
Key accountabilities:
Leadership & Performance
- Create a supportive, inclusive, and motivated working environment across all Smile Together locations.
- Provide clear leadership that encourages innovation, accountability, and excellent patient care.
- Lead by example with behaviours aligned to Smile Together's vision, mission, and values.
- Ensure safe day-to-day operations across sites, including infection prevention and control, decontamination procedures (HTM 01-05), health and safety, and security.
- Ensure compliance with all audit, governance, safeguarding and regulatory requirements, reviewing outcomes and implementing improvements.
- Build high-performing clinical and non-clinical teams that achieve service and revenue performance targets.
- Conduct regular performance reviews, 1:1s and appraisals as per the review cycle.
- Ensure the whole Dental team maintains Personal Development Plans and meets mandatory and CPD requirements.
- Support professional development and capability building, and lead structured induction processes
- Manage individual and team performance in line with policies, values and behaviours.
- Produce action plans, reports and documentation to support KPIs and service improvement, including timely incident management reporting.
- Work collaboratively with the Service Manager and Commercial Manager to optimise practice performance.
- Act as CQC Registered Manager for assigned sites and maintain ongoing readiness for inspections across all KLOEs.
- Manage controllable budgets including consumables, equipment, repairs and workforce-related costs.
- Maintain accurate management, governance and compliance reporting.
- Mentor and develop colleagues, sharing knowledge, expertise, and leadership skills to build capability across the organisation.
Patients
- Support teams to deliver a gold-standard patient experience and meet FFT satisfaction KPIs.
- Promote a culture of continuous improvement based on patient feedback and service priorities.
- Lead timely and effective management of patient complaints with learning embedded into practice, with the support of the Patient Experience Lead.
- Ensure UK GDPR and Information Governance compliance for all patient and staff data.
- Collaborate with the Marketing and Communications team to promote services and community impact.
Operational Management
- Oversee day-to-day practice operations, addressing clinical and operational issues promptly.
- Drive practice growth through excellent patient care, team engagement, and service development.
- Work with the Service & Commercial Manager on financial performance, costs, stock control, and KPIs.
- Maintain effective communication across teams, including practice updates and performance results.
- Manage administration, including correspondence, complaints, equipment maintenance, procurement, and invoicing.
- Support delivery of activity targets across Smile Together services, including MOS, Orthodontics, Special Care (adults and paediatrics), Unscheduled Dental Care, Routine NHS (UDA), and private dentistry, including Denplan.
- Oversee recruitment, induction, absence management, and HR processes with the support of the People Team.
- Ensure training needs are met, and team skills align to practice service requirements.
- Maintain all compliance processes, audits, checks, meetings and records to required standards.
- Participate in an out-of-hours on-call rota, covering evenings and weekends, providing guidance and support to teams as required.
General Management
- Optimise clinical diary utilisation to meet patient needs and service delivery targets.
- Maintain quality assurance systems and ensure adherence to all Company policies and procedures.
- Ensure safeguarding of children and adults in line with clinical governance and contractual obligations.
- Maintain accurate equipment inventories and oversee safe operation, servicing and repairs.
- Hold site-level responsibilities including Health & Safety Lead, Infection Prevention and Control Lead, Radiation Protection Supervisor and IOSH-trained representative.
- Manage facilities within the practice, ensuring equipment, property and premises are safe, maintained and operational.
- Ensure timely incident and accident reporting, investigation and implementation of learning outcomes.
Qualifications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information, please see the NHS Careers website.
Employer details
Employer name: Smile Together
Employer's website: https://smiletogether.co.uk/
