Home Care Coordinator - £30,000

Kelly Park Limited is a passionate and dedicated home care provider located in County Durham that strives to empower individuals to live independently in the comfort of their own homes whilst receiving support for a variety of unique care needs and requirements.

We are looking for a Home Care Co-Ordinator to join our team and help us deliver the highest standard of care to our clients.

You will play a vital role in ensuring that our clients receive the personalised care they need to thrive and maintain their independence.

Understanding Values Important To Us

At Kelly Park, our commitment to exceptional health and social care is defined by our Core Values, known as the 6C’s of Care:

Care: We always prioritise the wellbeing of our Service Users.
Compassion: We approach every situation with empathy and kindness.
Competence: We ensure our team has the skills and knowledge to deliver outstanding care.
Communication: We foster open, clear, and respectful interactions.
Courage: We face challenges head-on and advocate for positive change.
Commitment: We are dedicated to providing consistent, high-quality home care.

Role

As a Home Care Coordinator:

You will be responsible for managing a designated area of care schedules, working collaboratively with our team of caregivers & assessors to ensure that they have the support and resources they need to deliver the best care possible.
Your role will involve building strong relationships with our clients and their families, as well as with healthcare professionals and other stakeholders in the community.
You will be responsible for the rostering in excess of 1000 hours of Domiciliary Home Care per week.

An Example Of Key Responsibilities Includes

Planning 2-week care schedules of our Health Care Assistants around their availability using our resource planning software.
Formulating solutions for changes in schedules, increases and taking on new care packages.
Dealing with a diverse range of characters and personalities, you will ensure the company delivers high-quality care in the community, which is both timely and reliable.
Handling enquiries from a variety of external partners, including local authorities, contractors, hospitals and family members.
You will also be required to support out of office on call service on a periodic basis, which is paid as an enhancement on top.
Previous experience and knowledge of Home Care is ESSENTIAL as the successful applicant will take on leadership responsibilities of their designated team.

Essential Requirements

Hold a full driving licence and have access to a car.
Strong I.T skills
Strong communication and customer service skills.
Experience in managing a busy workload.
Ability to analyse a situation and take decisive action promptly.
Previous care experience (+NVQ 3 qualified - Desirable).

Shift Pattern Available

Monday - Tuesday - Wednesday - Thursday - Friday

Working Times: 08:30 am - 5:00 pm

You will also be required to provide telephone backup to our out-of-hours emergency support team on a rota system between the hours of 7 am-8:30 am, 5 pm -11 p,m which will be paid as an enhancement to your salary.

The Co-Ordinator position will include the area, governance, and allocation of work of the villages within the area.

Company Benefits

Excellent rates of pay starting at £30,000 + 45p mileage allowance
Pension
Access to the company pool car
Company private parking
Employee Referral Programme
Company Events
Bonus Scheme
Birthdays We believe that celebrating your birthday is a time for joy, relaxation, and creating lasting memories with loved ones. By offering this dedicated day off, we hope to show our appreciation for each team member and recognise the importance of work-life balance.

All successful applicants will require an enhanced DBS, which is payable by the applicant, and two suitable employment references.

To apply , please complete the application above. For any questions or queries, please call HR on 01207 580091 (Monday to Friday, 09:00 to 17:00 only).

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Home Care Coordinator