Abacare

Abacare (Abacare Ltd)

Abacare is a large, multi-award-winning care and support provider operating extensively across Wales and England. The organisation focuses on providing high-quality domiciliary care, supported living, and live-in care services, with a strong emphasis on community integration and bilingual service delivery in Wales.

Who We Are

Abacare operates as a regional healthcare specialist, functioning as a primary partner for local authorities and NHS health boards.

The organisation is led by a management team with a deep commitment to the Social Services and Well-being (Wales) Act, ensuring that care is delivered with a focus on individual "well-being outcomes." Their model is built on a "localised" structure, where they maintain established offices in regions such as Powys, Gwynedd, Flintshire, and Shropshire to ensure that care is managed by people who understand the local community.

They are known for their "Abacare Academy," an internal training program that ensures all staff exceed the national minimum standards for social care. As part of a larger healthcare group (City & County Healthcare Group), they benefit from robust national resources while maintaining a boutique, local feel in their service delivery.

All services are strictly regulated by Care Inspectorate Wales (CIW) and the Care Quality Commission (CQC), consistently receiving positive inspection reports for their safe and responsive care.

What We Do

Domiciliary (Home) Care

Providing essential visits to assist with personal care, medication management, and nutritional support, allowing individuals to remain in their own homes.

Live-in Care Services

Offering round-the-clock, 24-hour one-to-one support for those with high-dependency needs, providing a comprehensive alternative to residential nursing care.

Supported Living

Assisting individuals with learning disabilities or mental health needs to live in shared or individual tenancies while developing independent living skills.

Bilingual Care (Wales)

Specialising in the delivery of care through the medium of Welsh, ensuring that first-language Welsh speakers feel comfortable and understood.

Dementia & Complex Care

Delivering specialist interventions for those with advanced memory loss or neurological conditions, focusing on safety and emotional stability.

Reablement & Crisis Support

Working with hospitals to provide intensive, short-term support to help individuals regain independence following a fall, surgery, or acute illness.

Approach & Values

Abacare focuses on dignity, choice, and local identity.

They prioritise outcome-based care, which means they don't just complete a list of tasks, but work toward specific goals that the service user wants to achieve (e.g., walking to the local shop or preparing their own breakfast). Their approach is designed to be culturally sensitive, particularly in their Welsh branches where they celebrate and support local heritage.

A strong emphasis is placed on "The 6 Cs" of care (Care, Compassion, Competence, Communication, Courage, and Commitment), which forms the backbone of their staff recruitment and annual appraisal process.

Industry Role

Abacare plays a pivotal role in the rural and semi-rural care infrastructure of Wales and the Borders, often being the sole provider in geographically challenging areas.

As a significant regional employer, the organisation contributes to the social care economy by providing professional career pathways for thousands of Care Ambassadors. They act as a critical strategic partner for Integrated Care Fund (ICF) projects, helping to integrate health and social care services.

They offer extensive professional development, providing staff with the opportunity to achieve QCF/NVQ levels in Health and Social Care, fostering a highly skilled workforce that is equipped for the future of community nursing and support.