Candlelight Care

Candlelight Care (Candlelight Homecare Services Ltd)

Candlelight Care is a family-owned and family-run home care provider that has been delivering support for over 30 years. The organisation focuses on providing a wide range of domiciliary and live-in care services across Somerset, Dorset, Wiltshire, and East Sussex.

Who We Are

Candlelight Care operates as a regional domiciliary care specialist, functioning as a trusted alternative to residential care.

The organisation is led by Mrs. Deborah Puxty (Nominated Individual) and maintains a strong "family-first" ethos. Their model is built on providing flexible care visits that range from 30 minutes to 24-hour live-in support. They are known for their community-based approach, operating through several local branches to ensure that management is always accessible to both staff and clients.

Headquartered in Glastonbury, Candlelight Care has expanded to include key regional offices in Wimborne, Uckfield, Sherborne, and Corsley. They pride themselves on high staff retention and a commitment to "caring for people in the home they know and love."

All branches are independently regulated by the Care Quality Commission (CQC) and consistently achieve "Good" ratings across all domains (Safe, Effective, Caring, Responsive, and Well-led).

What We Do

Personal Care & Daily Living

Assisting with essential routines such as bathing, dressing, grooming, and supporting individuals with medication management.

Candlelight24 (Live-in Care)

Providing round-the-clock, one-to-one support where a professional caregiver lives in the client's home to assist with complex needs or companionship.

Dementia & Alzheimer’s Support

Delivering specialist care for individuals with memory loss, focusing on routine, safety, and maintaining a high quality of life.

Children & Family Services

Offering unique support for children and young people (0-18) with disabilities or complex needs, as well as providing assistance for parents.

Discharge to Assess & Reablement

Working with the NHS to support patients transitioning from hospital to home, helping them regain independence after surgery or illness.

Practical Support & Night Care

Helping with shopping, light housework, and meal preparation, alongside sleep-in or waking night services for overnight safety.

Approach & Values

Candlelight Care focuses on compassion, reliability, and independence.

They prioritise relationship-based care, aiming to match clients with a consistent team of caregivers who share similar interests or backgrounds. Their approach is designed to be highly responsive, with the ability to set up care packages quickly in response to emergencies or sudden changes in a client's health.

A strong emphasis is placed on professional development, where the organisation invests in continuous training for staff in areas such as palliative care, eating disorders, and substance misuse.

Industry Role

Candlelight Care plays a major role in the South West and South East social care markets, acting as a primary contractor for local authorities and Integrated Care Boards (ICBs).

As a long-standing independent provider, the organisation contributes to the "Home First" strategy by enabling elderly and vulnerable individuals to avoid premature admission to nursing homes. They act as a benchmark for quality in the domiciliary sector, often participating in local care forums to advocate for better standards.

They offer significant employment and career pathways for Care Assistants and Registered Managers, fostering a supportive environment that rewards clinical competence and compassionate service.