Mental Health Support Worker

Services: Residential (Hiraeth House) & Community (Thrive at Home)

Job type: Full-time / Part-time

Hourly rate: £12.50 weekdays, £14.50 nights and weekends, £17.50 bank holidays

Locations:

Hiraeth House – 77 Mansel Street, Swansea (Residential Service)
Thrive at Home – Community Support Service across Swansea & Neath Port Talbot

About Empower Support

Empower Support has an exciting opportunity for those who wish to take the next step in their career and make a difference by supporting individuals to achieve independent and positive lifestyles.

Empower Support provides high‑quality, recovery‑focused care for adults living with mental health diagnoses across Swansea and Neath Port Talbot.

At Hiraeth House, our six‑bedded residential care home, we offer 24/7 support from skilled Mental Health Support Workers, led by an experienced Registered Manager and RMN. Our ethos is to create a safe, therapeutic environment that promotes independence, manages risks effectively, and helps individuals reintegrate into the community, relieving pressures on hospital services.

Through Thrive at Home, we deliver tailored community‑based support designed to move beyond traditional domiciliary care. Our vision is simple: every person has the right to live their best life in the community, supported by recovery‑focused care and meaningful occupation. Alongside bespoke support packages, we also run inclusive social groups to meet wider social and emotional needs.

Responsibilities

Promoting service users' wellbeing, dignity, and independence
Encouraging community integration and social activities
Supporting service users with activities of daily living and finding meaningful occupation, hobbies, voluntary or paid work
Monitoring any changes in mental state and physical health
Promoting a healthy, balanced lifestyle
Supporting service users to attend appointments
Monitoring and administering medication (mandatory training provided and required)
Minimal to zero personal care

Shift Patterns:

Hiraeth House:

Early: 7:00 am – 2:30 pm
Late: 1:30 pm – 9:00 pm
Nights: 8:30 pm – 7:30 am

Thrive at Home:

Flexible hours between 7 am–9 pm, 7 days a week, depending on individual care packages.

Requirements

Driving licence:
Essential for Thrive at Home
Preferred for Hiraeth House
Enhanced Adult DBS check
Willingness to complete QCF Level 2 in Health & Social Care (fully supported)
Experience in social care is helpful but not essential – full induction and training provided
Understanding of mental illness and common diagnoses (schizophrenia, bipolar disorder, depression, anxiety, and personality disorder) is beneficial

Whether you are an experienced care assistant or support worker, or are looking to start a new career in a rewarding and fulfilling role, we will provide you with a thorough induction and training programme to further develop your skills, along with the support and guidance of a well‑established team who truly value their colleagues.

Benefits

30 days annual leave (pro rata for part‑time staff)
NEST pension scheme
Funded QCF Level 2 in Health & Social Care (if not yet qualified)
Clear career progression routes (e.g. senior support worker, team leader)
Flexible working patterns to support family life (Thrive at Home)
Rotas prepared in advance
Mileage between care visits for Thrive at Home is at 45p per mile
Regular supervision and reflective practice sessions
Inclusive, supportive team culture where your contribution is valued
Access to a confidential wellbeing app providing support, guidance, and resources to help you thrive in your role
Casual dress code

How to Apply: An online application form can be filled.

Empower Support Limited

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Mental Health Support Worker