Job Title: Registered Manager

Job Location: Lonsdale House, Walsall

Salary: £40,300pa

Contract type: Permanent

Working hours: 37 hours per week

About the role

As a Registered Manager, you will be responsible for providing quality care and support services for people with Mental Health and their family members/carers. You will ensure compliance with CQC standards and key lines of enquiry and be accountable for key performance indicators related to the quality, compliance, and viability of services in the locality.

The qualities required of the post holder are numerous and include excellent leadership and communication skills together with an understanding of changing emotional and physical needs. You will undertake staff supervision and identify own/others development needs, whilst managing change and people. The service provides holistic care and support to customers to rehabilitate into the local community.

At Lonsdale House, we provide short term accommodation for adults.

We welcome people discharged from hospital (known as step down provision) and also support people with accommodation to avoid hospital admission (also known as step up provision).

In addition to this, we also offer crisis accommodation for periods of up to 7 days and rehabilitation accommodation for a period of up to 2 years. Our crisis beds, where people stay for a maximum of seven days, are provided to people with a primary diagnosis of ill mental health as an alternative to hospital admission. We reduce disruption to people`s lives by providing care in our residential home until the crisis is resolved.

Successful candidates will need to be able to demonstrate knowledge and experience in the above areas.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

About you

Provide quality care and support services for people with Mental Health and their family members/carers.
Ensure compliance with CQC standards and key lines of enquiry.
Be accountable for key performance indicators related to the quality, compliance, and viability of services.
Develop a culture of strong customer focus that demonstrates a personalized approach to individuals needs and aspirations.
Deliver strong financial performance for the service to enable GreenSquareAccord to achieve commercial and social objectives.
Utilize tools to manage financial spend and occupancy effectively.
Work with the Head of Service to develop the service model to meet changing customer needs, commissioning intentions, and the financial and contracting landscape.
Participate in projects within the locality and the wider C&S department to support business delivery as identified by the Head of Service and SMG.
Be based in an office within the locality area, with travel required across the whole locality area and wider regional geography covered by GreenSquareAccord.
Occasionally attend events outside of the region.
Hold a full driving license (or ability to travel), business insurance, and enhanced DBS disclosure.
Work unsociable hours, including evenings or occasional weekends, to meet business needs.
Participate in the out-of-hours rota as required.

Role Requirements:

Professional Social or Health Care Qualification equivalent to QCF level 4 and above.
Knowledge and experience of supporting people with Mental Health and associated conditions.
Experience managing services to high quality and performance standards.
Experience managing care services with a combination of both LA and CHC funding.
Experience managing and leading teams.
Experience in budgetary management and analysing financial performance.
Understanding of regulatory best practice direction in health and social care.
Proficient in business use of MS Teams software.
Understanding of current public sector commissioning strategies/processes and key drivers for change.

Additional Information:

Please note that if you are successful in this role, a DBS check will be required. Further details will be provided following the offer.

About us

We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.

We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.

Everyone deserves a home, it`s a place from which we build our future, we thrive at home.

We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.

Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.

We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.

A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.

Our five core commitments are:

We believe our customer is everything
We are one team
We are supportive and caring
We are business-minded for social purpose
We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:

Trust based flexible working and supportive and friendly teams
20 days annual holiday entitlement, increasing to 22 days
Opportunity to buy or sell annual leave
A defined contribution pension scheme GSA matches up to 6% contributions
We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.
Access to Blue Light discount card membership
Confidential Employee Assistance Programme (EAP).
Cycle to work Scheme
Eligible for occupational sick pay

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.

GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.

If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

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