Hartley Home Care Limited

Hartley Home Care Limited

Hartley Home Care Limited is a premier domiciliary care provider based in Cornwall. The organisation focuses on providing high-quality personal care and support to individuals living in their own homes, particularly across Camelford, Bodmin, Bude, Launceston, and Liskeard.

Who We Are

Hartley Home Care operates as a dedicated home care agency, functioning as a vital support system for older adults and those with physical disabilities within the community.

The organisation is led by Registered Managers Susan Jane Flower and Melanie Amanda Thomas. Their model is built on providing a reliable, local service that allows people to stay in their familiar surroundings while receiving professional assistance. They are known for their strong community presence in North Cornwall and their commitment to safe, effective staffing.

The agency is headquartered at The Old Nick in Camelford. They have recently invested in electronic rostering and care planning systems to ensure high levels of reliability and real-time communication between their office staff and the caregivers in the field.

All services are regulated by the Care Quality Commission (CQC), with the provider consistently maintaining a high standard of clinical governance.

What We Do

Personal Care & Daily Living

Assisting with essential morning and evening routines, including bathing, dressing, grooming, and supporting with safe medicine management.

Dementia & Specialist Support

Providing tailored care for individuals living with dementia or sensory impairments, focusing on maintaining a safe and calm home environment.

Meal Support & Nutrition

Helping with meal preparation and ensuring clients maintain healthy nutrition and hydration throughout the day.

Physical Disability Care

Assisting younger and older adults with physical disabilities to navigate their homes safely and participate in daily activities.

Respite Care

Offering temporary relief for family caregivers, allowing them to take a break while ensuring their loved ones receive consistent, professional support.

Companionship

Providing social interaction and emotional support to combat loneliness and ensure service users feel connected to their community.

Approach & Values

Hartley Home Care focuses on reliability, dignity, and person-centredness.

They prioritise consistency of care, working to ensure that clients see a regular team of staff rather than a rotating pool of strangers. Their approach is designed to be adaptive, with care plans that are updated digitally to reflect the changing health needs or personal preferences of the client.

A strong emphasis is placed on recruitment and training, ensuring that all staff are local to the areas they serve and are fully trained in safeguarding and infection control protocols.

Industry Role

Hartley Home Care plays a critical role in the Cornish social care landscape, particularly in providing coverage for rural and hard-to-reach areas of the county.

As a CQC-regulated domiciliary provider, the organisation supports the local health system by preventing unnecessary hospital admissions and facilitating safe discharges back into the community. They act as a key partner for Cornwall Council and private families seeking dependable home support.

They offer significant employment opportunities for those living in North Cornwall, providing flexible roles for Care Assistants and Field Supervisors with a focus on local recruitment.