Details
About Us
HealthHero Integrated Care (formerly Medvivo) delivers clinical services. In 2020, the company joined HealthHero, becoming the group's NHS service provider. Based in the South West of England, it specialises in Integrated Urgent Care and associated services. Our vision is to achieve excellence in the delivery of care through the provision of person-centred health and care services.
At HealthHero, we operate as one of Europe’s leading digital health companies, combining cutting-edge telehealth technology with comprehensive primary care and clinical expertise. Established with a core mission to simplify healthcare and make expert medical advice instant, intelligent, and human, our model focuses on removing administrative friction and connecting patients with clinicians via remote video, telephone, and digital channels.
Who We Are
Operating through corporate headquarters in London alongside regional operations across the UK and Ireland (and powered by recruitment portals hosted via platforms like Teamtailor), our organisation brings together general practitioners, clinical practitioners, mental health counsellors, technology developers, and operational healthcare specialists.
Recognised as a certified Great Place to Work and a top healthcare workplace, we partner with major corporations, health insurers, and public healthcare commissioners (including NHS integrated care systems) to deliver millions of remote patient consultations annually.
What We Do
We deliver an integrated suite of digital health and primary care solutions across multiple divisions:
- Virtual GP & Private Consultations: Providing remote, flexible audio and video medical consultations for corporate clients and private patients across the UK and Ireland.
- NHS Integrated Care & Remote Practice Support: Partnering with the NHS to supply multidisciplinary clinical assessment teams, out-of-hours care coordination, and excess demand support for primary care practices.
- Employee Assistance Programmes (EAP) & Mental Health: Delivering confidential counselling, wellbeing support, and critical incident response frameworks through specialised subsidiaries like Health Assured.
- Operational & Clinical Talent Pathways: Managing dynamic hiring pipelines for remote general practitioners, advanced clinical practitioners, urgent care coordinators, and digital health technology professionals.
Our Approach & Values
- Simplifying Healthcare: Removing administrative burdens and bureaucratic red tape so clinicians can focus entirely on patient-centred care and meaningful outcomes.
- Flexibility & Remote Empowerment: Offering robust remote and hybrid working arrangements, flexible scheduling, and comprehensive technology toolkits for medical and support staff.
- Rigorous Clinical Governance: Maintaining strict adherence to high-quality safety frameworks, clinical audits, and exceptional regulatory ratings across all digital consultation pathways.
Industry Role
We operate as a Specialised Digital Health and Telehealth Provider. Our role is to act as a premier European digital clinic bridging technology and frontline medicine to transform how primary care and mental health services are accessed and delivered.