Heritage Lifecare

Heritage Lifecare

Heritage Lifecare is one of New Zealand’s largest providers of residential aged care, operating a significant network of homes and retirement villages. The organisation focuses on a philosophy of "A Better Everyday," providing tailored support that ranges from independent lifestyle options to high-acuity hospital and dementia care.

Who We Are

Heritage Lifecare operates as a nationwide aged care provider, functioning in both the North and South Islands of New Zealand.

The organisation manages 42 care homes and 20 villages, serving over 2,200 residents and employing approximately 2,400 staff. Headquartered in Wellington (Johnsonville), they are known for their "People First" approach, where they aim to integrate their facilities into the local fabric of the community. Their model is built on nurturing environments that feel like home, moving away from a clinical institution feel to a "family" atmosphere.

They pride themselves on their "Better Together" value system, which emphasizes cultural sensitivity, particularly honoring Te Tiriti o Waitangi and ensuring inclusive care for Māori and Pasifika residents.

What We Do

Rest Home Care

Providing 24/7 dedicated support from registered nurses and trained carers for individuals who require assistance with daily living due to medical conditions.

Dementia Care

Operating secure and specialized environments designed to alleviate stress and uncertainty for residents living with cognitive decline.

Hospital Care

Offering high-level clinical support for residents with significant medical conditions or disabilities that require intensive nursing oversight.

Care Suites

Providing a "hybrid" living option where residents own a private studio or one-bedroom apartment but receive rest-home level care as needed.

Respite & Palliative Care

Delivering short-term stays to give family caregivers a break, as well as compassionate end-of-life care focused on comfort and sympathy.

Retirement Villages

Managing independent living communities that offer social interaction and safety, often co-located with care homes to provide a seamless transition if a resident’s needs change.

Approach & Values

Heritage Lifecare focuses on Nurturing Success, People First, and Inclusion.

They prioritise independence and difference, ensuring that a resident's individual history and family connections are respected as part of their care plan. Their approach is designed to be proactive, with regular in-house training for staff to ensure they meet the evolving clinical needs of the elderly population.

A strong emphasis is placed on "A Better Everyday," a commitment to finding small ways to enhance the daily joy and safety of every person living in their facilities.

Industry Role

Heritage Lifecare plays a pivotal role in the New Zealand healthcare infrastructure, acting as a major partner to District Health Boards (DHBs) and the Ministry of Health.

As a major private employer, the organisation contributes to the workforce development of the nursing and caregiving sector across regional New Zealand. They act as a strategic leader in the Retirement Villages Association (RVA), helping to set benchmarks for quality and resident rights within the industry.

They offer a trusted and scalable care model, making them a "bedrock" provider for New Zealand families who need the assurance of a large, well-resourced operator with deep local connections.