Home Instead - UK

At Home Instead UK, we are a leading, award-winning home care provider dedicated to transforming the ageing experience. Our mission is to expand the world's capacity to care by helping older adults live happy, independent, and dignified lives in the comfort of their own homes.

Who We Are

Established in the UK in 2005 and operating through a network of over 255 independently owned, locally operated offices, we combine global expertise with deep community roots. Powered globally by the Honour care technology platform, our organisation is widely recognised for championing relationship-led care, minimum one-hour visit times, and exceptionally high regulatory standards across the social care sector.

What We Do

We deliver an integrated suite of personalised home-based care and support services:

• Companionship & Home Help: Assisting with daily routines, light housekeeping, meal preparation, shopping, errands, and escorted outings.
• Personal Care: Providing discreet, dignified assistance with washing, dressing, mobility, and daily hygiene.
• Live-In Care: Offering comprehensive, round-the-clock live-in support companions who reside in the home to ensure continuous safety and assistance.
• Specialised Dementia & Alzheimer's Care: Delivering expert, compassionate support tailored to navigate the cognitive, emotional, and physical complexities of memory loss.
• Advanced & Complex Care: Providing specialised clinical pathways—including Parkinson’s care, palliative support, stroke recovery, and post-operative care—delivered by specially trained Care Professionals.

Our Approach & Values

• Relationship-Led Matching: Carefully matching clients with Care Professionals who share similar personalities, hobbies, and values to foster genuine companionship and trust.
• Minimum One-Hour Visits: Ensuring every care call lasts at least one hour, giving time for unhurried, high-quality assistance and meaningful social connection.
• Excellence in Training: Providing rigorous, industry-leading training programs for all care personnel, ensuring high competence in both personal support and clinical care needs.

Industry Role

We operate as a National Domiciliary and Live-In Care Provider. Our role is to act as a trusted private care partner, supplying professional in-home support solutions that enable older adults to maintain independence and bypass or delay the need for residential care.