Home Support Matters

Home Support Matters

Home Support Matters is a leading home care and support provider operating across Norfolk and Suffolk. The organisation focuses on enabling individuals to live as independently as possible in their own homes by providing a wide range of person-centred care services, from light domestic help to complex clinical support.

Who We Are

Home Support Matters operates as a not-for-profit social enterprise, functioning as the specialist home care sister company of Independence Matters C.I.C. The organisation is led by a dedicated management team and is headquartered in Horsham St Faith, Norwich. Their model is built on a "person-first" philosophy, aiming to make a genuine difference in the lives of those they support. They are known for their strong presence in Great Yarmouth, Lowestoft, Beccles, and Norwich, and for their ability to deliver care that is seamlessly integrated with other local health and social care services.

They pride themselves on being a reliable and dignified service provider, with multiple branches achieving "Overall Good" ratings from the Care Quality Commission (CQC). As a Community Interest Company (CIC), they reinvest their resources into their staff and the local community to ensure sustainable, high-quality care.

What We Do

Continuing Health Care (CHC)

Providing intensive, nurse-led support for individuals with significant and complex health needs, allowing them to remain at home rather than in a hospital or nursing facility.

Flexible Dementia Service

Offering specialist support for people living with dementia, focusing on maintaining familiar routines and providing meaningful interaction to enhance their quality of life.

Learning Disability Supported Living

Assisting adults with learning disabilities to live independently in their own tenancies or shared housing, focusing on skill-building and community integration.

Palliative & End-of-Life Care

Providing compassionate, dignified support for individuals in the final stages of life, focusing on pain management, comfort, and emotional support for the entire family.

Reablement & Rapid Response

Helping people regain their independence after a hospital stay or illness through short-term, goal-oriented support designed to prevent long-term dependency.

Live-in Care

Providing a dedicated, 24/7 care worker who resides with the client, offering constant support and companionship for those who need a higher level of supervision.

Approach & Values

Home Support Matters focuses on Independence, Holistic Wellbeing, and Quality.

They prioritise independence, ensuring that their support is "with" the person rather than just "for" them, encouraging service users to do as much for themselves as they safely can. Their approach is designed to be holistic, addressing not just physical needs but also the mental, social, and emotional health of the individual.

A strong emphasis is placed on staff training and development, with clear career pathways and specialized induction programs to ensure that every care worker is equipped with the skills and empathy required for high-standard service delivery.

Industry Role

Home Support Matters plays a critical role in the Health and Social Care landscape of East Anglia, acting as a strategic partner for Norfolk and Suffolk County Councils and local NHS Trusts.

As a significant regional employer, the organisation contributes to the local economy by providing stable, rewarding careers for hundreds of care professionals. They act as a "community anchor," bridging the gap between clinical healthcare and social support, particularly in rural or coastal areas where access to services can be challenging.

They offer a comprehensive care solution, making them a go-to provider for families who need a service that can adapt as their loved one’s needs change—from a 30-minute check-in to full-time clinical support at home.