Clinical Manager – HIS Registered Clinic

Merchant City Medical Group is seeking a highly organised Clinical Manager to oversee the daily operations of our HIS-registered hair transplant and aesthetics clinic.

You’ll ensure full compliance with Health Improvement Scotland (HIS) standards, lead a multidisciplinary clinical team, and uphold exceptional patient care standards in a fast-paced private healthcare setting.

Location:

70A West Regent Street, Glasgow, G2 2QZ

About Us:

Merchant City Medical Group is a premium hair transplant and aesthetic clinic offering advanced treatments and personalised care. We are fully regulated by Health Improvement Scotland (HIS) and pride ourselves on compliance, safety, and patient satisfaction.

Role Overview:

We are recruiting a Clinical Manager to lead the operational and clinical side of our HIS-registered Glasgow clinic. This role requires a candidate with direct experience managing HIS / CQC standards, internal audits, and multidisciplinary clinical teams within a private healthcare setting.

Key Responsibilities:

Ensure full regulatory compliance with Health Improvement Scotland (HIS) guidelines
Prepare for and lead HIS inspections, internal audits, and quality assurance reviews
Manage all clinical staff (nurses, doctors, technicians), rotas, and performance
Implement and review clinical policies, infection control procedures, and documentation standards
Maintain accurate records for consent, incident reporting, patient safety, and safeguarding
Ensure clinic equipment, medicines, and stock are maintained to regulation standards
Collaborate with the Medical Director to develop governance strategies and improve clinical outcomes
Address and resolve clinical risks, complaints, or adverse events appropriately
Support the training and development of staff to meet HIS expectations and internal standards

Essential Criteria:

Experience working in or managing an HIS-registered independent clinic
Knowledge of HIS registration, compliance, and documentation processes
Background in nursing, clinical coordination, or medical practice management
Strong leadership, communication, and time management skills
Experience in infection control, patient care audits, and quality assurance

Desirable:

Experience in an aesthetic or surgical environment (e.g., cosmetic surgery, dermatology, or hair transplant clinic)
Familiarity with GDPR, safeguarding, and clinical software systems

We Offer:

Competitive salary (based on experience)
Performance bonuses and professional development
Supportive team and opportunity to work in a fast-growing private healthcare company
Ongoing regulatory and leadership training
Private Healthcare

Merchant City Medical Group

About Us

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Clinical Manager