Ourway Care Ltd

Ourway Care Ltd

Ourway Care Ltd is a specialist complex care provider established in 2022. The organisation focuses on enhancing the quality of life for individuals with long-term neurological conditions and physical disabilities through highly personalised, clinical care packages delivered in their own homes.

Who We Are

Ourway Care operates as a niche clinical care specialist, functioning as a dedicated partner for individuals requiring intensive, long-term support.

The organisation is led by Julie Merritt (Managing Director & Registered Manager), who has over 30 years of experience in the healthcare and complex care industry. Their model is built on a clinical-led approach, with Clinical Nurse Manager Eileen Lynn overseeing the specialized training and competencies of the care teams. They are known for their "lifestyle-driven" care solutions, where the client is fully involved in the recruitment of their bespoke support team to ensure cultural and personal alignment.

Headquartered in Raunds, Northamptonshire, with a regional office in St Austell, Cornwall, Ourway Care serves clients across the UK. They pride themselves on providing a service that is "head and shoulders above the rest," focusing on reducing stress for clients by managing all aspects of their complex clinical needs.

The Northamptonshire head office is registered with the Care Quality Commission (CQC) and currently holds an Overall "Good" rating.

What We Do

Complex Neurological Care

Specialising in supporting individuals with Spinal Cord Injuries (SCI), Acquired Brain Injuries (ABI), and progressive neurological illnesses.

Ventilatory & Clinical Support

Providing highly skilled clinical interventions for clients who are fully ventilated or have complex respiratory needs, tracheostomies, or enteral feeding requirements.

Bespoke Team Recruitment

Working with clients to recruit and train a tailor-made care team from scratch, ensuring continuity of care and a high level of personal compatibility.

Personal & Domestic Care

Assisting with all aspects of daily living, including personal hygiene, dressing, and household tasks, to help clients maintain their chosen lifestyle.

Accompanied Travel & Holidays

Training care teams to support clients during hospital admissions and even while travelling on holiday, ensuring care is seamless regardless of location.

Person-Centred Training

Delivering specialized, 3-day induction programs and competency assessments for staff, specifically tailored to the unique clinical needs of each individual client.

Approach & Values

Ourway Care focuses on lifestyle integration, clinical excellence, and partnership.

They prioritise lifestyle-driven care, meaning the care package is designed to support the client's goals and home circumstances rather than forcing the client to fit into a rigid service model. Their approach is designed to be transparent and collaborative, working in close partnership with families, case managers, and healthcare commissioners.

A strong emphasis is placed on stability and continuity, with a focus on building sustainable care provisions that allow clients to live as independently as possible despite complex physical challenges.

Industry Role

Ourway Care Ltd plays a specialised role in the UK complex care market, bridging the gap between hospital-based clinical care and community living.

As a CQC-regulated specialist provider, the organisation contributes to the successful community reintegration of individuals with life-changing injuries. They act as a trusted provider for Integrated Care Boards (ICBs) and personal health budget (PHB) holders who require a higher level of clinical expertise than standard domiciliary agencies can provide.

They offer specialized career pathways for support workers and healthcare assistants, providing them with the opportunity to gain advanced clinical skills in neurology and respiratory care under the guidance of experienced nursing professionals.