Details
About Us
Phoenix Homecare and Support Ltd is a UK‑based provider of specialist home care, personalised daily assistance, and community‑focused domiciliary staffing solutions.
The organisation delivers comprehensive, person‑centred support within safe, community‑based spaces and individual home provisions across regional hubs, helping vulnerable individuals build resilience and positive outcomes.
Who We Are
Phoenix Homecare and Support Ltd operates comprehensive hourly home care networks, continuous 24/7 care at home arrangements, and specialised community healthcare frameworks for older people, adults, and individuals with complex needs who require tailored support to remain independent in their own homes.
The organisation was established in 2013 and has grown into a highly regarded regional care provider, operating via multiple dedicated branches. It manages its client and caregiver networks from its primary operational headquarters in Wrexham, alongside strategic branch locations covering Flintshire and Powys (Newtown).
The service combines structured daily assistance, hospital-to-home transitional support, real-time digital care tracking, and flexible, family-oriented planning to support each individual’s holistic development.
The care and support teams include highly vetted caregivers, field supervisors, and dedicated social care practitioners who create personalised development programmes tailored to the unique goals and lifestyle requirements of each household ecosystem.
Phoenix Homecare and Support’s specialised operational frameworks ensure strict quality compliance, implementing selective recruitment metrics where approximately only 1 in 25 applicants are selected, followed by rigorous background validation and ongoing professional training pathways before deployment.
What We Do
Domiciliary Care & Daily Home Support
Providing safe, compliance‑informed home support where individuals live and learn with consistent support to recover personal confidence and maintain independent living, assisting with daily tasks like mobility, personal care, and domestic management.
Complex, Dementia & Palliative Care
Delivering coordinated care that integrates nurturing support, routine health and wellbeing oversight, and tailored end-of-life or dementia pathways designed to minimise distress and allow loved ones to stay comfortable at home.
Hospital-to-Home & Transitional Reablement
Offering bespoke educational guidance, independent lifestyle mapping, and rapid-response care packages designed to assist individuals safely returning home following long-term hospitalisation or clinical interventions.
Respite Care & Family Support Lines
Using relationship‑based local networks and structured scheduling as part of strategic frameworks to supply temporary care relief, ensuring primary family carers receive essential breaks without interrupting the service user's routine.
Approach & Values
Phoenix Homecare and Support Ltd focuses on an individual‑centred, outcome‑focused care approach that respects each person’s individuality, history, and potential. Its values—built around operating as an honest shoulder to lean on during delicate times, promoting a healthy balance of mind, body, and spirit, and removing long-term contractual friction—are embedded in care practice and support every aspect of the individual’s development.
Industry Role
Phoenix Homecare and Support Ltd operates within the UK adult social care, home care, and regional health commissioning sectors, providing specialist home care placements, alternative transition frameworks, and multi‑agency support networks that help vulnerable individuals to overcome adversity and achieve meaningful long‑term outcomes.