Job Title: Patient Services Manager

Department: Phlebotomy

Location: 76 Wimpole Street, London, W1G 8YL

Contract /Hours: Permanent, Full-time (40 hours per week)

Salary range: Up to £72,800 per annum DOE

About us:

Sonic Healthcare is an internationally renowned healthcare provider with a demonstrable track record of medical services across the world. Headquartered in Sydney, Australia, Sonic is an ASX Top 50 company that has grown to become one of the world’s leading healthcare providers, specialising in pathology, radiology and primary care medical centres. We have operations in Australia, the USA, Germany, Belgium, Switzerland, the United Kingdom, Ireland and New Zealand.

Sonic Healthcare UK encompasses the two main entities in the UK, The Doctors Laboratory (TDL) and Health Services Laboratories (HSL). HSL is a partnership between The Doctors Laboratory (TDL), Royal Free London NHS Foundation Trust and University College London Hospitals NHS Foundation Trust (UCLH). HSL was formed to provide pathology services to the NHS Trusts and has expanded further to provide services to other NHS Trusts. Over 3,500 staff work at Sonic Healthcare UK, primarily under the TDL or HSL banner.

Our purpose is to deliver medically-led diagnostics, innovation, value and long-term investment to healthcare. With our core laboratory based at The Halo Building in London WC1H 9AX, we also have an expanding site in Manchester as well as smaller hospital-based laboratories across the country. We maintain rigorously high standards of quality, whilst also delivering efficiencies to healthcare through careful workforce planning, pioneering technology and significant investment in infrastructure and IT.

Due to the nature of work that Sonic Healthcare UK undertakes, our clients require that Employees filling certain roles, need, as part of their on-boarding to complete a DBS Check. This role falls in to the category of requiring a DBS check (standard).

About the role:

A vacancy has arisen in our Patient Services Department at 76 Wimpole Street for a Full Time Patient Services Manager.

This is a key patient-facing role and duties will include overseeing the day-to-day management of Patient Reception and Phlebotomy Services at The Doctors Laboratory, working alongside Sales and Service in responding to client needs, dealing with internal and external enquiries, budget planning and ensuring excellent staff performance and a high level of customer care for both patients and doctors. You will also be the Registered Manager for CQC registration and will be responsible for maintaining a safe, caring and effective service.

The ideal candidate will have experience of managing a high performing phlebotomy service within a CQC-regulated healthcare environment.

At TDL we offer a variety of excellent staff benefits including:

• Training and development opportunities – supporting professional development

• Annual salary review - No banding restrictions: As we are a private company we are not restricted by salary bandings and so are able to negotiate appropriate salaries based on experience. This also means that annual salary reviews do not hit a band ceiling.

• Discounted gym membership – we have a corporate gym membership scheme with Better Gyms

• Cash healthcare plan – cash back on a variety of healthcare costs including dentist and opticians

• Sick Pay Entitlement – 5 paid days in the first year of employment, 20 days thereafter

• Permanent Health Insurance and Death in Service Cover

• Life Assurance – providing salary continuation for long term illness (six months qualifying period)

• Employee Assistance Programme – supporting staff wellbeing

• Season Ticket Loan Scheme – interest free loan for the cost of annual travel ticket

• Perkbox – Access to additional staff perks and benefits such as high street discounts

• Company Pension Scheme – company and staff contributions which increase with service

• Competitive annual leave allowance – 23 days

• Flexible working hours – we support and offer flexibility around shift patterns and working schedule

Please read the job description and person specification carefully and ensure that your application reflects the knowledge, skills and experience required.

We respect and value the diversity of our staff and welcome applications from diverse communities.

PLEASE NOTE: WE RESERVE THE RIGHT TO CLOSE THIS VACANCY AT ANY TIME EVEN IF A CLOSING DATE IS SHOWN HERE OR IN ANY OTHER MEDIA

Sonic Healthcare UK

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