About Tuli Health

Tuli Health is transforming community pharmacies into accessible diagnostic hubs across the UK. As a CQC-registered NHS subcontractor, we partner with 300+ independent pharmacies to provide blood testing and clinical services, making healthcare more accessible to communities nationwide.

The Role

We're seeking a Head of Clinical Quality & Compliance to serve as our CQC Registered Manager and lead our quality assurance function. Reporting directly to the CEO, you'll be responsible for ensuring regulatory compliance, building practical quality systems, and driving operational improvements across our pharmacy network.

This is a hands-on role where you'll take ownership of clinical governance, quality metrics, and day-to-day compliance while working closely with our clinical operations team to deliver excellent patient outcomes.

Key Responsibilities

Clinical Governance & Compliance

Serve as CQC Registered Manager with full accountability for regulatory compliance
Build and maintain clinical governance frameworks, policies, and standard operating procedures
Manage CQC relationships, inspections, and regulatory submissions
Ensure compliance with NHS subcontractor requirements and UKAS laboratory standards

Quality Systems & Improvement

Design and implement quality management systems for our distributed pharmacy network nationwide
Lead initiatives to address quality issues
Develop pharmacy performance metrics, audit processes, and improvement protocols
Accountable for the clinical sign-off assessments for new and existing pharmacy partners across the UK
Drive systematic learning from incidents, complaints, and near-misses
Manage quality assurance remotely and through site visits to pharmacy partners

Clinical Operations Leadership

Oversee the clinical operations team and provide strategic direction
Manage the patient complaints process with a focus on resolution and service improvement
Establish phlebotomy quality standards and escalation protocols (including mobile phlebotomy)
Work with laboratory partners to optimise specimen handling and diagnostic pathways
Support clinical training standards and quality assurance

Strategic Contribution

Partner with the CEO and the leadership team on clinical strategy and risk management
As part of the leadership, preparing the business for scaling to 1,000+ pharmacy partners
Build systems that enable growth while maintaining clinical excellence

Essential Requirements

Senior clinical background with relevant professional registration (RGN, paramedic, or equivalent healthcare qualification)
Proven experience as a CQC Registered Manager or in senior clinical governance/compliance leadership
Track record of building quality management systems in healthcare settings, ideally at scale
Strong understanding of CQC regulations, clinical governance principles, and patient safety frameworks
Experience managing and developing clinical teams
Proven ability to manage distributed operations across multiple sites or locations
Strategic thinker who can also execute hands-on when needed
Comfortable with ambiguity and building in a fast-paced startup environment
Willing to travel nationwide for pharmacy audits and site visits as required
Excellent leadership, communication, and stakeholder management skills

Desirable

Experience in diagnostics, pathology, or primary care sectors
Background scaling quality systems across distributed networks or franchise models
Understanding of NHS contracting and Point of Care Testing (POCT) environments
Phlebotomy qualification or blood sciences expertise
Experience working in or with pharmacy settings

What We Offer

Senior leadership role with genuine autonomy and impact
Opportunity to build clinical quality foundations at a high-growth MedTech company
Direct partnership with the founders and the executive team
Hybrid working
Travel expenses covered for pharmacy visits
The chance to shape how thousands of patients access diagnostic care

Tuli

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Head of Clinical Quality & Compliance (Registered Manager)