Universal Care Group

Universal Care Group

At Universal Care Group, we provide high-quality, compassionate care solutions designed to support individuals in maintaining their independence, health, and wellbeing. We believe that everyone deserves care that respects their dignity, encourages their autonomy, and is tailored to their personal preferences, whether in their own home or in a supported living environment.

Who We Are

We are an established provider of health and social care services. Our mission is to bridge the gap between clinical need and independent living, ensuring that our service users have reliable, professional, and empathetic support to live life to the full. We work closely with families, local authorities, and NHS partners to deliver responsive care that meets the highest standards of safety and excellence.

What We Do

We deliver a wide range of care and support services customised to meet individual needs:

• Domiciliary Care: We provide professional support with daily living tasks, including personal care, medication management, and nutritional assistance, delivered directly in the client's home.
• Supported Living: We offer housing-related support and care packages that enable individuals with learning disabilities, mental health needs, or physical disabilities to live independently within their local communities.
• Complex Care: Our skilled care teams are trained to support individuals with more intensive health requirements, providing consistent, high-level care that allows them to remain safely at home.
• Specialist Needs Support: We have dedicated staff experienced in supporting individuals with autism, dementia, and acquired brain injuries, focusing on personalised care plans that prioritise safety and social engagement.

Our Approach & Values

• Person-Centred Focus: We understand that every individual is unique. We place the service user at the heart of their care plan, ensuring that our approach respects their culture, background, and personal goals.
• Commitment to Quality: We maintain rigorous standards of recruitment and training, ensuring that our staff are not only clinically competent but also deeply compassionate and dedicated to their role.
• Reliability & Consistency: We know that for our service users, familiarity and consistency are vital. We work hard to ensure that care is delivered reliably and that our service users develop trust in their support network.
• Collaborative Partnership: We act as an extension of the local healthcare system, working in close communication with families, GPs, and social workers to ensure a joined-up and effective care experience.

Industry Role

We operate as a Health and Social Care Provider. Our role is to provide the vital day-to-day support that allows individuals to remain independent and avoid the need for institutional care where possible. By offering professional, reliable, and person-centred services, we help individuals live safely and comfortably while providing peace of mind to their families and local commissioners.