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Registered Manager

Isabellas Homes • Full-time • West Midlands, GB • 2d ago

Registered Manager – Supported Living (Adult Social Care)

Location: West Midlands

Salary: Competitive, dependent on experience

Hours: Monday–Friday, 8‑hour shifts + overtime

Employer: Isabella’s Homes Ltd

About Isabella’s Homes

Isabella’s Homes Ltd is a leading provider of 24/7 supported living services specialising in mental health. Our mission is to empower individuals to lead fulfilling, independent lives through compassionate, person‑centred support. As the document states, we “continuously strive to improve the quality of life for the people we support.”

We are now seeking an experienced Registered Manager to oversee three of our supported living services and drive excellence across all locations.

The Role

This is a pivotal leadership position responsible for the operational management of three services, ensuring high‑quality, person‑centred care that meets all regulatory requirements.

The document highlights that the Registered Manager will “ensure the delivery of high-quality, person-centred care that complies with regulatory requirements.”

You will lead teams, champion best practice, and ensure each service operates safely, efficiently, and in line with CQC standards.

Key Responsibilities

Service Leadership & Management

Oversee day‑to‑day operations across three supported living services.
Ensure smooth, efficient service delivery.
Develop and implement service improvement plans.
Maintain strong compliance with safeguarding and best practice standards.

Compliance & Quality Assurance

Maintain full compliance with CQC regulations across all services.
Conduct audits, risk assessments, and quality checks.
Lead services through CQC inspections, aiming for ‘Good’ or ‘Outstanding’ ratings.
The document notes the expectation to “strive to achieve and maintain ‘Good’ or ‘Outstanding’ CQC ratings.”

Leadership & Team Development

Provide strong leadership, supervision, and support to staff teams.
Conduct appraisals, performance reviews, and development plans.
Recruit and retain high‑quality staff.

Person‑Centred Care

Ensure personalised care plans are created, reviewed, and updated.
Promote independence, dignity, and well‑being.
Work collaboratively with families, professionals, and external agencies.

Financial Management

Manage budgets and ensure financial sustainability.
Allocate resources effectively.
Identify opportunities for service growth and development.

Crisis Management & Problem Solving

Respond promptly to incidents, concerns, and challenges.
Take proactive steps to mitigate risks and maintain service continuity.

Stakeholder Engagement

Build strong relationships with local authorities, healthcare professionals, and families.
Represent services in multidisciplinary meetings.
Provide regular updates on service performance and improvements.

Requirements

Essential

10+ years’ experience as a Registered Manager or equivalent.
Proven experience managing multiple supported living services.
Strong knowledge of CQC standards with a track record of achieving ‘Good’ or ‘Outstanding’ ratings.
NVQ Level 5 in Leadership & Management (or equivalent).
Excellent leadership, organisational, and financial management skills.
Strong communication and interpersonal abilities.

Highly Desirable

Full UK driving licence.

Personal Qualities

We are looking for someone with a strong passion for person‑centred care, exceptional leadership skills, and the ability to inspire and motivate teams. The document emphasises “high attention to detail and commitment to continuous service improvement.”

Benefits

Competitive salary
Professional development and career progression
Supportive and collaborative working environment
24/7 Employee Assistance Programme
Company pension scheme
Performance bonus
Company events
Blue Light Card discount scheme

Apply Today

If you are an experienced Registered Manager with a passion for delivering outstanding supported living services, we would love to hear from you.

Join Isabella’s Homes and help shape exceptional care across our West Midlands services.

Apply