We're Hiring a Full-Time Practice Manager
Location: Camborne and Falmouth ( multi-site )
Salary: Starting at £35,700.00
Closing Date: 22nd March 2026
Interview Date: 30th March 2026
Make a difference
Smile Together is growing our clinical team and developing services across Cornwall. As an employee-owned social enterprise, we reinvest profits to improve oral health and deliver meaningful community impact.
We are seeking dynamic Practice Managers to lead motivated dental teams delivering a diverse range of services from routine NHS and private dentistry to orthodontics, special care, minor oral surgery, and unscheduled care.
Are you passionate about helping others and making a real difference? Do you want to be part of a team where your work truly impacts your community, the environment, and the future of healthcare? Then Smile Together is the place for you!
What Are We Looking For:
You will oversee day-to-day practice operations, drive high-performing, engaged teams, and ensure a gold-standard patient experience.
You will champion safety, compliance, and quality across clinical and operational areas, while supporting service growth, operational efficiency, and continuous improvement.
Acting as the CQC Registered Manager for your sites, you will provide clear leadership, develop team development, and embed a culture of excellence and patient-centred care.
Why Join Us?
We're more than just a dental practice, were proud to be the UK's first dental practice to be B Corp certified as a Community Interest Company (CIC), and proud to be employee-owned, giving our team a voice within the business
This means were committed to doing business differently for the benefit of our people, the communities we serve, and our planet.
From reducing our environmental toothprint with sustainable practices to playing an active role in improving oral health across Cornwall and the Isles of Scilly, our mission goes beyond dentistry: we change lives, and we'd love you to be part of that!
What Makes Us Unique?
- Employee-Owned: Be more than an employee, become a co-owner, shaping the future of Smile Together.
- B Corp Certified: We use business as a force for good, socially, environmentally and ethically
- Community Focused: Every day, we work to improve the health and wellbeing of Cornwall's residents, with special attention to vulnerable and underserved communities.
- Living Wage Employer: Were proud to be part of over 16,000 UK employers leading the way on decent pay for our employees.
About Us
Mentorship and Professional Development:
We'll help you develop your skills with access to our Smile Together Training Academy, including a paid subscription to Agilio for continuous professional development, mentorship opportunities, and unique chances to work across Cornwall, including in our Mobile Dental Unit.
Paid Indemnity & GDC Registration:
We've got you covered so you can focus on your career.
Workforce Benefits Package:
Occupational pension scheme, 27 days paid annual leave plus bank holidays (pro rata), National Living Wage Employer, and an extra paid day off to celebrate your birthday!
Unique Employee Ownership Benefits:
Shareholder Opportunities: Have a real voice in shaping the future of our employee-owned company.
Community Involvement:
Engage in impactful community projects like our coastal outreach and support for Health for Homeless Cornwall. Opportunity for half a day's paid volunteer time, such as through our partnership with Plant One or with a charity of your own*
Health and Wellbeing:
Comprehensive Wellbeing Support: Through our Health Assured Programme, you'll have access to tools for mental and physical health, including 24-hour helplines, structured therapy, and more.
You will need to be able to demonstrate that you have the right to work in the UK as we do not offer sponsorship and that you are able to commute to the place of work.
GDC registration without conditions
Job Summary
The post holder will act as the CQC Registered Manager. They will be accountable for the day-to-day running of the practice, leading and supporting all clinical and non-clinical staff to ensure:
- Safe, efficient and compliant operations in line with CQC, GDC, Health & Safety, Employment Law and all relevant regulatory frameworks.
- High-quality patient care, effective service delivery and cost control aligned with organisational strategy, clinical governance and company values.
- Strong leadership, coaching and development of practice teams to ensure outstanding performance and professional growth.
Key accountabilities:
Leadership & Performance
- Create a supportive, inclusive, and motivated working environment across all Smile Together locations.
- Provide clear leadership that encourages innovation, accountability, and excellent patient care.
- Lead by example with behaviours aligned to Smile Together's vision, mission, and values.
- Ensure safe day-to-day operations across sites, including infection prevention and control, decontamination procedures (HTM 01-05), health and safety, and security.
- Ensure compliance with all audit, governance, safeguarding and regulatory requirements, reviewing outcomes and implementing improvements.
- Build high-performing clinical and non-clinical teams that achieve service and revenue performance targets.
- Conduct regular performance reviews, 1:1s and appraisals as per the review cycle.
- Ensure the whole Dental team maintains Personal Development Plans and meets mandatory and CPD requirements.
- Support professional development and capability building, and lead structured induction processes
- Manage individual and team performance in line with policies, values and behaviours.
- Produce action plans, reports and documentation to support KPIs and service improvement, including timely incident management reporting.
- Work collaboratively with the Service Manager and Commercial Manager to optimise practice performance.
- Act as CQC Registered Manager for assigned sites and maintain ongoing readiness for inspections across all KLOEs.
- Manage controllable budgets including consumables, equipment, repairs and workforce-related costs.
- Maintain accurate management, governance and compliance reporting.
- Mentor and develop colleagues, sharing knowledge, expertise, and leadership skills to build capability across the organisation.
Patients
- Support teams to deliver a gold-standard patient experience and meet FFT satisfaction KPIs.
- Promote a culture of continuous improvement based on patient feedback and service priorities.
- Lead timely and effective management of patient complaints with learning embedded into practice, with the support of the Patient Experience Lead.
- Ensure UK GDPR and Information Governance compliance for all patient and staff data.
- Collaborate with the Marketing and Communications team to promote services and community impact.
Operational Management
- Oversee day-to-day practice operations, addressing clinical and operational issues promptly.
- Drive practice growth through excellent patient care, team engagement, and service development.
- Work with the Service & Commercial Manager on financial performance, costs, stock control, and KPIs.
- Maintain effective communication across teams, including practice updates and performance results.
- Manage administration, including correspondence, complaints, equipment maintenance, procurement, and invoicing.
- Support delivery of activity targets across Smile Together services, including MOS, Orthodontics, Special Care (adults and paediatrics), Unscheduled Dental Care, Routine NHS (UDA), and private dentistry, including Denplan.
- Oversee recruitment, induction, absence management, and HR processes with the support of the People Team.
- Ensure training needs are met, and team skills align to practice service requirements.
- Maintain all compliance processes, audits, checks, meetings and records to required standards.
- Participate in an out-of-hours on-call rota, covering evenings and weekends, providing guidance and support to teams as required.
General Management
- Optimise clinical diary utilisation to meet patient needs and service delivery targets.
- Maintain quality assurance systems and ensure adherence to all Company policies and procedures.
- Ensure safeguarding of children and adults in line with clinical governance and contractual obligations.
- Maintain accurate equipment inventories and oversee safe operation, servicing and repairs.
- Hold site-level responsibilities including Health & Safety Lead, Infection Prevention and Control Lead, Radiation Protection Supervisor and IOSH-trained representative.
- Manage facilities within the practice, ensuring equipment, property and premises are safe, maintained and operational.
- Ensure timely incident and accident reporting, investigation and implementation of learning outcomes.
Qualifications
Details
Date posted: 10 March 2026
Pay scheme: Other
Salary: £35,700 a year
Contract: Permanent
Working pattern: Full-time
Reference number: P0017-26-0013
Job location: The Health Centre, Trevaylor Road, Falmouth, Cornwall, TR11 2LH, Camborne Health Office, Rectory Road, Camborne, Cornwall, TR14 7DL
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information, please see the NHS Careers website.
Employer details
Employer name: Smile Together
Address: The Health Centre, Trevaylor Road, Falmouth, Cornwall, TR11 2LH
Employer's website: https://smiletogether.co.uk/
