Domiciliary Care Service Manager -

TipTopJob • Full-time • London, GB • 3d ago

Overview

An exciting opportunity has arisen for a dedicated Homecare Operations Manager in the Central London area. In this role, you will be responsible for delivering high-quality client care, ensuring efficient service operations, and demonstrating strong organisational skills. This position is ideal for someone passionate about making a positive difference in people's lives

This is a high-quality home care service dedicated to helping individuals live independent and fulfilling lives in the comfort of their own homes. Services include short visits as well as 24-hour complex care and support

You should hold an NVQ/QCF Level 5 in Health and Social Care + Previous experience working in Domiciliary Care as a Manager or Operations Manager

As The Operations Manager

Your Key Responsibilities Include:

Working closely with the Registered Manager to ensure compliance with CQC regulations and quality assurance processes
Conducting audits and oversight of service delivery, including care plans, medication, training, and health and safety documentation
Building and maintaining strong, professional relationships with stakeholders, including service users, families, and healthcare professionals
Participating in multi-disciplinary team (MDT) meetings and contributing to coordinated care planning
Managing and overseeing complex care packages, including risk management and ongoing team support
Handling safeguarding, complaints, and concerns, ensuring issues are addressed promptly and appropriately
Supervising, appraising, and supporting team members, including reflective practice and performance development
Supporting recruitment, induction, training, and development of staff to maintain high service standards

Skills and Experience

The following skills and experience would be preferred and beneficial for the role:

Excellent IT skills and competency in Microsoft Office packages, as well as databases, people rostering systems, and electronic care plans, where possible
Possess excellent verbal and written communication skills with an eye for detail, ensuring accuracy of data
Ability to work under pressure with changing demands that require you to be responsive and flexible
Working knowledge of quality control procedures within the Health and Social Care Sector
Excellent people skills with the ability to provide an exceptional level of service

Benefits

The successful Manager will receive an excellent salary of GBP75,000 per annum. This exciting position is a permanent full-time role working 40 hours a week. In return for your hard work and commitment, you will receive the following generous benefits: