About the role
This role is all about making sure people who need extra support can feel safe, respected, and well cared for in their own homes. You’ll be responsible for ensuring that the services we provide meet all legal and regulatory requirements, and that we always act with integrity and compassion.
You’ll also step in to provide leadership support when the CEO is away, helping keep things running smoothly so the organisation continues to make good decisions and deliver high‑quality care.
While you won’t directly manage care staff day‑to‑day, you will play a key role in upholding the high standards expected by local councils, the CQC, and other authorities. Working closely with the Head of Care Services, you’ll help make sure best practices are followed across the organisation, supporting teams to deliver the excellent care our clients rely on.
Responsibilities
Ensuring the provision of high-quality services to vulnerable people in their own homes
- To ensure that all Service Users undergo appropriate initial assessments, including care needs assessments and health and safety risk assessments
- To ensure that appropriate records of assessments are maintained and that actions required to mitigate risks are carried out.
- To ensure that appropriate records are kept within the Service Users home
- To ensure that Service Users and their informal Carers are consulted during the care planning and throughout service provision, ensuring personalisation
- To ensure the effective management of Complaints, Compliments and Comments, including remedial action and record keeping
- To respond as per the Company policy and procedure to allegations of abuse
Monitor to ensure legal requirements for staff support are carried out
- Staff are required to have supervision (3-monthly), appraisal (annually) and one spot check in the home annually.
To ensure all statutory obligations are met
- To ensure all care staff successfully complete all training required to meet the fundamentals of CQC
- Responsible for reporting, including the management and administration of the Quality Management System.
- Responsible for managing the quality feedback framework for families.
- Management of the risk assessment register
- Responsible for monitoring the contracts alongside the Head of Care Services
- To ensure that appropriate records are kept relating to all care staff and Service Users according to CQC and the LAs
- To ensure that Service User reviews are carried out and recorded in line with the requirements of the Fundamental Standards of CQC and the Local Authority
- To build and maintain positive working relationships with colleagues, commissioners and partners
- To be aware of Key Performance Indicators and to address areas of poor performance in the delivery of Care Services
Training and Development
- Identify training needs and options to meet those needs
- Undertaking periodic training appropriate to the role
- Be familiar and stay up to date with the knowledge and skills required to meet the needs of the people who use their service
- Remained informed and engaged on all relevant matters relating to service users’ care
Leadership
- Retain the full confidence of the registered provider
- Provide positive leadership
- Promote an open, positive and inclusive culture
- Create a positive working environment that promotes the health and wellbeing of staff
- Maintain good relationships with Service Users
- Maintain their knowledge and a commitment to equal opportunities
- Represent the Company to other bodies with which it works
- Relate professionally to a wide range of individuals and organisations
- Co-operate fully with CQC and other regulatory bodies
- Ensure that responsibilities are clear and that control measures (KPIs) are in place to monitor quality, performance, risks and that regulatory requirements are understood and implemented.
Other duties
- To ensure registration with CQC as Registered Manager for Oxfordshire Crossroads covering Oxfordshire, Windsor, Maidenhead, Ascot and West Berkshire
- To advise the CEO of any significant concerns or serious incidents that may hurt a Service User, member of care staff and/or the reputation or viability of the Organisation.
- To assist inspection teams from CQC and the Local Authority with support from senior management
- To take on the role of Caldecott Guardian.
- The postholder may be required to take the lead on special projects as agreed with their line manager
- Be a key point of contact during business development activities.
- Responsible for being the Caldicott Guardian for the organisation
- Support the Data Protection Officer with Data Protection obligations and objectives.
This is a non-exhaustive list of duties and responsibilities
Candidate requirements
- Hold a relevant qualification and registration with CQC
- Strong communication skills
- Ability to implement and execute training programmes, where necessary
- Ability to influence key decision makers
