Company Description
Brighton & Hove City Council serves a vibrant coastal city known for its rich culture, heritage, and diverse communities, situated between a busy seafront and the South Downs National Park. The council is committed to creating an inclusive workplace where employees support one another to develop, learn, and reach their full potential. It actively seeks a workforce that reflects the city’s diversity and values the unique perspectives and experiences each person brings.
Working for the council offers the opportunity to help make Brighton & Hove a fantastic place to live, work, and visit. Employees are recognised as the council’s greatest asset, with their creativity, ambition, skills, and experience helping the city to thrive.
Role Description
This is a full-time, on-site Residential Service Manager role based in Brighton & Hove. The Residential Service Manager will oversee the day-to-day operations of one or more residential services, ensuring high-quality, person-centred support for residents and compliance with all relevant policies, procedures, and regulatory standards.
Responsisbilities
Responsibilities include leading and supervising staff teams, managing rotas, overseeing care plans and risk assessments, and maintaining accurate records. The role involves working closely with residents, families, and external partners to promote wellbeing, independence, and safeguarding.
The Residential Service Manager will also manage budgets and resources effectively, contribute to service improvement initiatives, and ensure that the values of inclusion, dignity, and respect are embedded in everyday practice.
Qualifications
- Proven experience in managing or supervising residential or supported living services, ideally within social care or a related sector.
- Strong people management skills, including staff supervision, performance management, team development, and rota planning.
- Sound understanding of safeguarding, risk management, care planning, and regulatory or inspection frameworks relevant to residential services.
- Excellent communication and interpersonal skills, with the ability to build positive relationships with residents, families, colleagues, and partner agencies.
- Confidence in using digital systems for record-keeping, reporting, scheduling, and communication, with good general IT skills.
- Ability to analyse service needs, solve problems, manage competing priorities, and contribute to continuous improvement and change projects.
- Knowledge of equality, diversity, and inclusion principles and a commitment to anti-discriminatory practice in service delivery and management.
- Relevant professional qualification in social care, housing, or a related field (e.g., Level 3 or above in Health and Social Care, Social Work, or equivalent), or equivalent experience.
- Willingness to work flexibly, including occasional evenings or weekends, in line with service needs.
