Care Team Leader - East Riding Of Yorkshire

Nigel Wright Group • Full-time • East Riding Of Yorkshire, GB • 3w ago

Branch Manager

An established and growing property organisation is seeking an experienced Lettings & Accommodation Manager to oversee a diverse residential portfolio, including shared housing and purpose-built accommodation.

This is a key leadership role responsible for ensuring high standards of compliance, operational delivery, and customer experience, while driving performance across lettings and property management activities.

Reporting into senior leadership, you will take full responsibility for the day-to-day management of a regional property portfolio. You will lead a multi-disciplinary team and ensure all properties are managed in line with legislation, regulatory requirements, and internal standards.

The role offers a balance of operational oversight and hands-on management, particularly during peak periods, ensuring properties are safe, compliant, and delivering a high-quality tenant experience.

Key Responsibilities

Operational Management

Oversee day-to-day operations across the portfolio
Manage occupancy levels, lettings performance, and rent collection
Lead peak operational delivery, including turnaround periods and property readiness

Compliance & Regulation

Ensure full compliance with housing, health & safety, and fire regulations
Manage licensing requirements and regulatory standards
Oversee inspections, audits, and accreditation processes

Team Leadership

Lead, develop, and motivate teams across lettings, compliance, and maintenance
Set objectives, manage performance, and support development
Foster a culture of accountability and service excellence

Maintenance & Asset Management

Oversee planned and reactive maintenance
Manage contractors and ensure service delivery standards
Monitor compliance inspections and remedial actions

Tenant Experience

Ensure a high-quality living experience for residents
Manage communications, welfare considerations, and complaints resolution

Financial Management

Manage budgets, costs, and financial performance
Support income growth and cost control initiatives

About You

Proven experience in property, lettings, or accommodation management
Strong understanding of housing compliance and regulatory requirements
Experience managing teams and multiple property types
Excellent organisational and leadership skills
Strong customer service and stakeholder management capability

Key Attributes

Hands-on and operationally focused
Strong leadership and people management skills
Detail-oriented with a focus on compliance
Able to manage competing priorities in busy environments
Commercially aware and performance-driven

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