Overview

The Care Coordinator (Workforce & Scheduling) is responsible for ensuring sufficient staffing levels to deliver safe, consistent domiciliary care services.

The role focuses on rota management, workforce planning, training compliance, and supervision tracking to ensure operational stability and regulatory compliance.

The postholder will support care assistants to ensure continuity of care and maintain high standards of service delivery.

Key Responsibilities

Workforce Planning & Staffing Levels

Ensure all care visits are fully staffed at all times.
Monitor staffing capacity and identify recruitment needs.
Respond promptly to sickness, annual leave, and emergency cover requirements.
Maintain strong continuity between care assistants and service users.

Rota Management

Produce and finalise weekly rotas in a timely manner.
Allocate care assistants based on skills, availability, geographical location, and compatibility.
Monitor rota efficiency and travel time to ensure safe scheduling.
Review missed or late calls and address concerns immediately.
Ensure rotas are compliant with Working Time Regulations.

Training & Compliance Monitoring

Monitor mandatory training expiry dates.
Ensure all care assistants are compliant with required training before being allocated shifts.
Liaise with management to schedule refresher training where required.
Track probation reviews and competency assessments.

Supervisions & Spot Checks

Maintain a supervision tracker to ensure all care assistants receive regular supervision.
Schedule and coordinate spot checks and field observations.
Escalate performance or conduct concerns to the Registered Manager.
Support documentation and filing of supervision records.

Staff Support & Communication

Act as a key point of contact for care assistants regarding rota queries.
Provide day-to-day operational support to the workforce.
Maintain professional communication with families when necessary (primarily regarding staffing updates).
Escalate complaints or concerns appropriately.

Essential Requirements

Minimum 3 years’ experience in Health & Social Care.
Experience working in domiciliary care.
Strong understanding of CQC standards relating to safe staffing.
Experience using electronic rota and care planning systems.
Excellent organisational skills and attention to detail.
Ability to work under pressure in a fast-paced environment.
Strong communication skills.
Competent in Microsoft Office and digital systems.

Desirable

NVQ Level 3 (or equivalent) in Health & Social Care.
Experience in staff supervision or field-based quality monitoring.
Knowledge of employment compliance requirements within care settings.

Key Competencies

Highly organised and structured
Calm under pressure
Assertive but supportive leadership style
Strong problem-solving ability
Ability to prioritise effectively

Required Criteria

Minimum 3 years’ experience in Health & Social Care.
Experience working in domiciliary care.
Excellent organisational skills and attention to detail.
Ability to work under pressure in a fast-paced environment.
Strong communication skills.
Competent in Microsoft Office and digital systems.

Desired Criteria

NVQ Level 3 (or equivalent) in Health & Social Care
Experience in staff supervision or field-based quality monitoring.
Knowledge of employment compliance requirements within care settings.

About The Company

Our mission is simple:

To provide excellent home care to everyone, regardless of age, race, religion, gender or social standing. We aim to improve the quality of life of every single customer we care for.
Our care keeps you safe, happy, fulfilled and flourishing in your own home, topped off with a delivery of smiles and laughter at every visit too.
Caring for and supporting others runs through the very heart of Caremark.

Who is Caremark?

Caremark is a home care company with excellent standards, excellent people and excellent success stories. We provide care in the home for people from all walks of life, enabling them to stay in their own home and community.
We are the mark of excellent care.
We have over 7,000 customers throughout the UK. To those 7,000 customers, we provide over 110,000 hours of home care each week.

Caremark’s history – providing home care since 2005

Whilst Caremark itself was founded in 2005, our founder, the late Kevin Lewis, has been in care since 1987. His experience, passion and unrivalled determination to provide high-quality care for all, was the building blocks of Caremark 17 years ago.
Today, we are led by David Glover and Lisa Fyfe, who are equally as passionate about Caremark and the home-care industry.
Caremark currently care for thousands upon thousands, and under their leadership, thousands and thousands more will benefit from home care, the Caremark way.

Company Culture

Caremark has been at the forefront of the home care industry, evolving from a singular care home to becoming a leader in providing comprehensive care services across Ireland and the UK.

Our journey, initiated by Kevin Lewis, has been marked by innovation, quality, and a deep commitment to caring for individuals in need, regardless of their age, disability, or circumstance.

Here's why Caremark stands as a beacon of excellence and a great place to work:

Pioneering Spirit: From introducing the very first Operations Manual to ensure quality care, to expanding services across a network of offices, Caremark has always been at the cutting edge of the home care industry.
Diverse Care Services: Our services have grown to encompass a wide range of needs, delivering care and support in the home environment and specialized residential settings, showcasing our adaptability and commitment to those we serve.
Focus on Quality: We've built an enviable reputation by maintaining high standards of care, drawing upon decades of experience to meet the evolving needs of our service users with compassion and professionalism.
Growth and Development: As part of our team, you'll join a supportive network of professionals dedicated to making a difference in the lives of individuals and communities.

We provide opportunities for personal and professional growth, ensuring that our team is equipped to meet the challenges of the care industry with confidence and skill.

Company Benefits

Salary: £25,000.00 - £29,500.00 per year

Caremark - Hillingdon jobs

Care Coordinator