About Tuli Health
Tuli Health is transforming community pharmacies into accessible diagnostic hubs across the UK. As a CQC-registered NHS subcontractor, we partner with 300+ independent pharmacies to provide blood testing and clinical services, making healthcare more accessible to communities nationwide.
The Role
We're seeking a Head of Clinical Quality & Compliance to serve as our CQC Registered Manager and lead our quality assurance function. Reporting directly to the CEO, you'll be responsible for ensuring regulatory compliance, building practical quality systems, and driving operational improvements across our pharmacy network.
This is a hands-on role where you'll take ownership of clinical governance, quality metrics, and day-to-day compliance while working closely with our clinical operations team to deliver excellent patient outcomes.
Key Responsibilities
Clinical Governance & Compliance
- Serve as CQC Registered Manager with full accountability for regulatory compliance
- Build and maintain clinical governance frameworks, policies, and standard operating procedures
- Manage CQC relationships, inspections, and regulatory submissions
- Ensure compliance with NHS subcontractor requirements and UKAS laboratory standards
Quality Systems & Improvement
- Design and implement quality management systems for our distributed pharmacy network nationwide
- Lead initiatives to address quality issues
- Develop pharmacy performance metrics, audit processes, and improvement protocols
- Accountable for the clinical sign-off assessments for new and existing pharmacy partners across the UK
- Drive systematic learning from incidents, complaints, and near-misses
- Manage quality assurance remotely and through site visits to pharmacy partners
Clinical Operations Leadership
- Oversee the clinical operations team and provide strategic direction
- Manage the patient complaints process with a focus on resolution and service improvement
- Establish phlebotomy quality standards and escalation protocols (including mobile phlebotomy)
- Work with laboratory partners to optimise specimen handling and diagnostic pathways
- Support clinical training standards and quality assurance
Strategic Contribution
- Partner with the CEO and the leadership team on clinical strategy and risk management
- As part of the leadership, preparing the business for scaling to 1,000+ pharmacy partners
- Build systems that enable growth while maintaining clinical excellence
Essential Requirements
- Senior clinical background with relevant professional registration (RGN, paramedic, or equivalent healthcare qualification)
- Proven experience as a CQC Registered Manager or in senior clinical governance/compliance leadership
- Track record of building quality management systems in healthcare settings, ideally at scale
- Strong understanding of CQC regulations, clinical governance principles, and patient safety frameworks
- Experience managing and developing clinical teams
- Proven ability to manage distributed operations across multiple sites or locations
- Strategic thinker who can also execute hands-on when needed
- Comfortable with ambiguity and building in a fast-paced startup environment
- Willing to travel nationwide for pharmacy audits and site visits as required
- Excellent leadership, communication, and stakeholder management skills
Desirable
- Experience in diagnostics, pathology, or primary care sectors
- Background scaling quality systems across distributed networks or franchise models
- Understanding of NHS contracting and Point of Care Testing (POCT) environments
- Phlebotomy qualification or blood sciences expertise
- Experience working in or with pharmacy settings
What We Offer
- Senior leadership role with genuine autonomy and impact
- Opportunity to build clinical quality foundations at a high-growth MedTech company
- Direct partnership with the founders and the executive team
- Hybrid working
- Travel expenses covered for pharmacy visits
- The chance to shape how thousands of patients access diagnostic care
