Registered Manager – Domiciliary & Supported Living Services
Location: Hastings, East Sussex
Working Hours: 37.5 hours per week (on-call, evenings, weekends, and Bank Holidays as required)
Salary: £43,000 – £45,000 per annum (dependent on experience)
An established and forward-thinking care provider is seeking an experienced and motivated Registered Manager to lead its service in Hastings. This opportunity is being advertised confidentially by a recruitment agency on behalf of our client.
This is an exciting opportunity to join a growing organisation committed to delivering high-quality, person-centred care that promotes independence, dignity, and choice.
The Role
As Registered Manager, you will have full operational responsibility for the day-to-day management of the service. You will lead a large, diverse workforce and ensure the delivery of safe, effective, and compassionate care.
Working closely with senior leadership and key stakeholders, you will drive compliance, operational performance, and sustainable growth.
Service Structure
- Director
- Registered Manager (this role)
- Service Managers
- Team Leaders
- Support Workers
You will be accountable for staffing, quality, compliance, performance management, and service development.
Key Responsibilities
- Service Delivery
- Ensure high-quality, person-centred care is delivered consistently
- Maintain staffing levels at 110% capacity and identify recruitment needs
- Oversee effective matching of staff to service users
- Ensure changes in service users’ needs are identified and responded to promptly
- Respond to new referrals within agreed timescales
- Maintain strong relationships with commissioners, families, and professionals
- Ensure effective office cover and out-of-hours on-call provision
- Manage complaints and concerns appropriately
- Compliance & Quality
- Register with the Care Quality Commission (CQC) as a Registered Manager
- Maintain compliance with the Health & Social Care Act 2008 and CQC regulations
- Monitor KPIs, including supervision, appraisals, training, audits, and safeguarding
- Ensure safeguarding concerns are handled appropriately
- Submit CQC notifications within required timescales
- Lead on health and safety compliance and risk management
- Growth & Performance
- Deliver care hours in line with budget and commissioned targets
- Assess and accept referrals in line with capacity
- Produce weekly and monthly operational performance reports
- Identify opportunities for service growth and improvement
- Support service development and promotional initiatives
- Leadership & Team Management
- Lead, motivate, and develop staff across all levels
- Oversee recruitment, onboarding, supervision, and absence management
- Promote a positive, inclusive, and high-performing culture
- Ensure staff are trained and supported to meet their responsibilities
- Maintain effective communication across a dispersed workforce
About You
Essential Experience
- Minimum 2 years’ experience within health and social care
- At least 2 years’ experience in an operational management role
- Experience in supported living and/or domiciliary care services
- Proven track record of managing and developing teams
- Strong knowledge of current legal and regulatory frameworks
Skills & Attributes
- Excellent leadership and communication skills
- Strong organisational and prioritisation abilities
- Ability to manage performance and meet deadlines
- Resilient and calm under pressure
- IT literate with strong reporting and documentation skills
- Committed to equality, diversity, and inclusive working practices
- Flexible and adaptable approach
Qualifications & Requirements
- Level 5 Diploma in Leadership for Health and Social Care (or equivalent), or willingness to work towards
- Willingness to register with CQC as Registered Manager
- Flexible approach to working hours, including participation in on-call rota
- Full UK driving licence and access to own vehicle
- Enhanced DBS clearance
What’s on Offer
- Full-time, permanent position
- Ongoing training and professional development
- Clear career progression opportunities
- Supportive and collaborative working environment
- Employee Assistance Programme
- Access to a range of employee reward and recognition benefits
For a confidential discussion or to apply, please submit your CV. This role is being managed by a recruitment agency on behalf of our client.
