Heritage Healthcare North Tyneside & South Northumberland
Salary: £36,000 – £42,000 per annum (dependent on experience)
Job Type: Full-time, Permanent
Location: Office-based with community oversight (North Tyneside & South Northumberland & Newcastle)
About The Role
Heritage Healthcare North Tyneside & South Northumberland is seeking a confident, experienced, and forward-thinking Registered Care Manager to provide strong operational and clinical leadership to our domiciliary care service.
This is a senior leadership role with full accountability for regulatory compliance, quality assurance, service delivery, and sustainable branch growth.
You will work closely with the Directors to drive excellence, maintain outstanding standards, and ensure safe, effective, person-centred care across all packages.
This position would suit an ambitious manager who thrives on responsibility, enjoys building high-performing teams, and is committed to achieving and maintaining high CQC ratings.
About Us
We are an award-winning domiciliary care provider delivering high-quality, person-centred care across North Tyneside and South Northumberland. Our ethos is built around dignity, compassion, professionalism, and continuous improvement.
As a growing branch with strong community relationships and excellent client feedback, we are looking for a Registered Care Manager who can consolidate quality, strengthen governance, and support strategic expansion.
Key Responsibilities
Regulatory & Compliance Leadership
- Act as the CQC Registered Manager and ensure full compliance with the Health & Social Care Act 2008 (Regulated Activities).
- Lead on preparation for CQC inspections and maintain robust evidence portfolios.
- Ensure safe, effective systems for medication management, safeguarding, infection control, and risk management.
- Oversee internal audits (care plans, MAR charts, spot checks, supervisions, KPIs) and implement continuous improvement plans.
- Ensure statutory notifications and reporting requirements are completed accurately and promptly.
Operational Management
- Take full responsibility for the day-to-day management of the service.
- Ensure safe staffing levels and effective rota management.
- Monitor KPIs including care hours, staff retention, complaints, incidents, and quality outcomes.
- Maintain oversight of budgets and ensure operational efficiency.
- Participate in and oversee the on-call rota.
Clinical & Quality Oversight
- Ensure all care packages are assessed, risk-assessed, and regularly reviewed.
- Maintain high standards of person-centred care planning.
- Lead safeguarding investigations where required.
- Ensure all staff are competent in medication administration and clinical tasks.
- Drive a culture of reflective practice and learning.
Leadership & Workforce Development
- Recruit, induct, and retain high-quality care staff.
- Conduct regular supervisions, appraisals, probation reviews, and competency checks.
- Support staff development, including progression pathways and Level 2–5 qualifications.
- Promote a positive, accountable, and values-driven team culture.
- Manage performance concerns professionally and consistently.
- Business Development & Community Engagement
- Support the sustainable growth of care hours and service expansion.
- Build strong relationships with commissioners, social workers, GP surgeries, and healthcare professionals.
- Represent the branch professionally within the local community.
- Support marketing initiatives and reputation management.
Essential Criteria
- Level 5 Diploma in Leadership for Health & Social Care (or working towards).
- Previous experience as a Registered Manager or Deputy Manager in domiciliary care.
- Strong working knowledge of CQC regulations and KLOEs.
- Proven experience managing compliance, audits, and inspections.
- Experience leading and developing care teams.
- Strong organisational and decision-making skills.
- Ability to manage competing priorities in a fast-paced environment.
- Full UK driving licence and access to a vehicle.
Desirable
- Experience growing care hours within a domiciliary setting.
- Understanding of CHC packages and complex care.
- Experience with digital care planning systems.
What We Offer
- Competitive salary £36,000–£42,000 (DOE)
- Performance-related bonus
- 28 days annual leave, including Bank Holidays
- Paid mileage allowance
- Ongoing CPD and funded professional development
- Supportive and collaborative leadership team
- Company pension
- Referral programme
- Free on-site parking
- Opportunity to shape and grow services within an expanding branch
Why Join Heritage Healthcare?
This is an opportunity to lead a respected, growing service where quality genuinely comes first. You will have autonomy, Director-level support, and the ability to influence the strategic direction of the branch.
If you are a confident leader who is passionate about delivering safe, outstanding care and driving continuous improvement, we would love to hear from you.
Apply today and help us continue delivering expert care at home.
Benefits
- Company events
- Company pension
- Free flu jabs
- Free parking
- On-site parking
- Referral programme
- Store discount
