Care Home Admin

NHS • Contract • West Midlands, GB • 1w ago

Care Home Co-ordinator / Receptionist

The Care Home Care Co-ordinator acts as the primary point of contact between the GP practice and associated care homes, ensuring effective communication, coordination, and continuity of care for residents.

The role involves managing a dedicated care home email inbox and telephone line, liaising with care home managers and carers, and navigating patients to the most appropriate clinician using healthcare navigation skills.

Key responsibilities include:

Organising referrals
Arranging monthly proxy medication orders
Registering and deducting residents
Coordinating vaccinations
Ensuring annual care plans are completed and accurately recorded on EMIS.
The post holder is responsible for organising and minuting multidisciplinary team (MDT) meetings and supporting the delivery of high-quality patient care.

Duties

The role requires excellent communication, organisation, confidentiality, and IT skills, alongside flexibility, reliability, and patience.
Additional duties include maintaining a clean and tidy workstation.
Responding to general enquiries, facilitating appointment bookings and telephone consultations, and undertaking further training as required.
The Care Home Care Co-ordinator plays a vital role in supporting safe, efficient, and patient-centred care delivery within the practice

Main duties of the job

The main duties of the Care Home Care Co-ordinator include:

Acting as the primary liaison between the GP practice and care homes
Managing dedicated email and telephone communication
Coordinating patient care and referrals
Arranging medication orders
Organising vaccinations and care plans, booking appointments, supporting MDT meetings, and maintaining accurate patient records on EMIS
Ensuring efficient navigation of residents to the appropriate healthcare professionals.

About Us

Davenal House Surgery is an NHS GP practice based in Bromsgrove, Worcestershire, providing comprehensive primary care services to its registered patient population.

The practice operates across two sites: Davenal House Surgery on Birmingham Road and Stoke Prior Surgery on Ryefields Road, enabling accessible healthcare delivery across the local community.

The organisation delivers a wide range of services including GP consultations, treatment room services, chronic disease management, vaccinations, health screening, and medication management.

Patients can access care through face-to-face appointments, telephone and digital services, supporting flexible and patient-centred care pathways.

The practice places strong emphasis on digital innovation and accessibility, offering online appointment booking, prescription ordering, test result access, and clinical triage systems.

Extended access appointments during evenings and weekends further enhance service availability, supporting improved access to care for working patients and those with complex needs.

Davenal House Surgery operates within the Bromsgrove and District Primary Care Network (PCN), collaborating with local healthcare providers to deliver integrated, high-quality, and coordinated care.

The organisation is committed to patient safety, confidentiality, equality of access, and continuous service improvement.

Details

Date posted: 17 February 2026

Salary: £12.49 an hour

Contract: Fixed term

Duration: 12 months

Working pattern: Part-time

Reference number: A5008-26-0000

Job locations: 28 Birmingham Road, Bromsgrove, Worcestershire, B61 0DD

Job responsibilities

Managing the email inbox dedicated to care homes.
Liaise with care home managers/carers regarding care.
Navigate care, home patients to the appropriate clinician.
Arrange Proxy ordering for monthly medication.
Registering/deducting care home residents
Ensure annual care plans are completed and that the information.
Organise care home vaccines and document vaccines.
Referrals for care home patients.
Organising MDT meetings and taking minutes.
Answer dedicated telephone line for care homes.
Deal with all general enquiries, explain procedures and facilitate booking of appointments/telephone consultations.
Direct patients to the appropriate Healthcare Professional using Healthcare Navigation skills when booking telephone consultations and log patients' requests onto EMIS, ensuring we have the most up-to-date telephone number.

Premises:

Ensure the workstation is kept clean and tidy.
Deal with all general enquiries, explain procedures, and facilitate booking of appointments/telephone consultations.
Direct patients to the appropriate Healthcare Professional using Healthcare Navigation skills when booking telephone consultations and log patients' requests onto EMIS, ensuring we have the most up-to-date telephone number.
Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Weekly Hours - 33 per week

Working pattern