Band 3 Health Care Support Worker
We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh; any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed.
If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk
If you are successful at the interview for this post, you will receive your conditional offer of appointment and information pack via email.
Additional Information
We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If you are shortlisted for this post, you will be contacted via the email account you used to apply for this post. Please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.
Please note successful applicants with a start date from 1st April onwards, the salary will be as per the 2026/27 pay award. For further details, the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086
Job Overview
Complex Care at Home Team
Band 3 - Health Care Support Worker
The main duties of the posts are to care for individuals with complex health care needs in their own homes within the community.
Currently, we are unable to provide certificates of sponsorship for this role as it does not meet the Home Office’s criteria. Anyone requiring a certificate of sponsorship is therefore unable to be shortlisted and interviewed.
This role is currently under review within the Health Board and will result in the issuing of a revised band 3 job description. If appointed, your manager will ensure you are kept informed and support you through any changes, including discussing relevant training requirements.
Main duties of the job
Are you someone who has an interest in working with an individual with complex health needs who wants an exciting new challenge?
Vibrantly experienced Health Care Support Workers are required to care for 2 young ladies with Complex Health needs living in the Newport and Abergavenny Area to lead a fulfilling and independent life.
HCSWs should have knowledge and experience of working with patients with complex health needs, a background of working with individuals with neurological conditions or learning disabilities is desirable but not essential, and HCSWs who are willing to learn these skills. The shift pattern would be days and nights, but the role would include a rotation of shifts to meet the needs of the service and ensure skill competency is compliant.
Successful staff will be expected to enable the individuals to live a full and productive life, supporting physical and psychosocial needs within their family unit. This unique opportunity allows the nurse to develop a relationship with the patient to know her individual needs and health needs to provide high-quality nursing care.
Both young ladies have their own vehicles to access the community so a Full UK driving licence is essential for these posts.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways, including a range of management development programmes. We offer flexible working and promote a healthy work-life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high-quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Qualifications
Essential criteria
- Level 3 qualification in a health care-related subject, or
- Equivalent experience and can evidence work-based competency demonstrating theoretical knowledge, and the ability to undertake clinical care duties relevant to the role, which is gained through experience and work-based training/short courses.
- Knowledge of relevant policies and procedures within a healthcare setting, for example, the principles of Safeguarding adults/children to keep patients within their care safe, and confidentiality, for example, General Data Protection Regulations (GDPR) .
Experience
Essential criteria
- Experience of working within a relevant health or social care environment, providing direct patient care.
Desirable criteria
- Experience of working with patient groups relevant to the area of practice.
- Experience of working within the NHS
Skills
Essential criteria
- Physically able to carry out the duties of the role, including lifting, assisting with mobility, and performing other manual tasks.
- Full UK driving licence
Desirable criteria
- Ability to travel within the geographical area to meet the needs of the service
