Overview
After successfully delivering high-quality services across Wakefield, Leeds, and Middlesbrough, we are proud to continue strengthening and expanding our regional footprint.
As part of our ongoing growth and development, we are seeking an experienced, values-driven Regional Operations Manager/Registered Manager to lead, oversee, and further develop our 7 services across Leeds, Middlesbrough, and Wakefield, totalling approximately 3000 commissioned hours. This is a senior leadership opportunity for someone passionate about quality, culture, governance, and person-centred practice
Working closely with the Assistant Director of Governance & Operations and the wider Senior Leadership Team (SLT), you will be responsible for ensuring consistent, high-quality service delivery across the region. You will play a key role in shaping culture, driving performance, managing risk, and ensuring our services meet the expectations of the people we support, regulators, and stakeholders.
This is a full-time position (37.5 hours), requiring flexibility, travel across the region, and participation in an on-call rota to ensure safe and effective service delivery.
Please note: We are unable to offer sponsorship for this role.
A full UK driving licence is essential.
What We Offer
- Salary: £42,000 - £45,000 (dependent on experience)
- Holiday: 28 days, including Bank Holidays
- Enhanced on-call payments
- £350 joining bonus (pro rata, Ts & Cs apply)
- Perkbox Employee Benefits
- Blue Light Card (paid)
- Free 24/7 external counselling support
- Paid induction and ongoing leadership development
- Employee recognition scheme
- Medicash Cash Plan (including GP access, counselling, dental & optical support
- Cycle to work scheme
- Free on-site parking (where applicable)
The Role & Responsibilities
Regional Leadership & Performance
- Provide strong, visible leadership across the region, role modelling the organisation’s values and inclusive culture
- Take full accountability for regional performance against agreed KPIs
- Develop and implement regional plans, reporting progress and outcomes to the SLT
- Contribute to the organisation’s Strategic Plan and lead on delegated actions
Quality, Governance & Compliance
- Ensure services consistently meet regulatory, contractual, and organisational standards
- Oversee safeguarding, quality assurance, and duty of candour responsibilities
- Identify, analyse, and act on risks in a solution-focused way, escalating concerns appropriately
- Maintain oversight of systems, including QCS, RADAR, IPlanit, and Safe HR
Financial & Operational Oversight
- Hold accountability for the regional budget, working closely with the Central Support Team
- Monitor staffing, rostering, agency usage, and financial performance
- Delegate authority appropriately to Operational Leads and Service Managers
Leadership & Workforce Development
- Lead on regional workforce planning, including succession planning and manager development
- Coach, mentor, and develop managers to build high-performing, reflective teams
- Ensure all new starters complete induction, training, and are competent to practice
- Take overarching responsibility for people management and performance across the region
Culture & Person-Centred Practice
- Embed the organisation’s ethos and Statement of Purpose across all services
- Ensure people supported experience respectful, person-centred care free from institutional bias
- Challenge poor or restrictive practice immediately and implement robust action plans
- Promote community engagement, inclusion, and positive outcomes for people supported
Professional & Stakeholder Engagement
- Lead engagement with senior professionals, commissioners, and key stakeholders
- Manage complaints, reputational risks, and the organisation’s regional profile
- Act as an ambassador for openness, transparency, and continuous learning
About You
- Significant leadership experience within health & social care, managing multiple services
- Strong knowledge of regulation, governance, and quality frameworks
- Proven experience managing budgets, performance, and complex operational risk
- Confident leader with a coaching and mentoring approach
- Passionate about person-centred support and culture-led leadership
- Full UK driving licence (essential)
About 1st Enable
1st Enable is an outstanding care provider, recognised by the CQC for delivering high-quality, person-centred support.
Our skilled and dedicated teams empower individuals with learning disabilities and additional needs to live fulfilling lives, participate fully in their communities, and enjoy the same rights and opportunities as everyone else.
