Care Home Manager - Truro

Retirement Villages Group Ltd • Full-time • Truro, GB • 4m ago

General Manager

As General Manager, you will lead the operational delivery of the village to a best-in-class standard, ensuring residents enjoy an outstanding experience while the village operates as a high-performing, financially sustainable business unit.

You will translate strategic objectives into clear, effective operational plans, leading a culture of service excellence, continuous improvement, and strong community engagement. You will also play a key role in shaping the resident experience, strengthening stakeholder relationships, and representing the village within the wider local community.

Set within seven acres of beautifully landscaped grounds, Roseland Parc Retirement Village offers a distinctive retirement living environment combining comfort, community, and high-quality hospitality.

The village includes a range of charming cottages, mews houses, and well-appointed apartments, alongside exceptional shared facilities such as an indoor heated swimming pool, gym, restaurant, library, and hair salon.

Key Responsibilities

Operational Leadership and Business Performance

Lead delivery of the village asset and operational business plans
Manage full P&L responsibility, including service charges, landlord budgets, and revenue streams
Drive occupancy, sales, and rental performance while maintaining cost discipline
Identify risks and opportunities and adapt strategy to ensure strong performance
Contribute to wider regional leadership discussions and strategic planning

Customer and Hospitality Excellence

Deliver an exceptional resident experience across all touchpoints
Foster a vibrant, inclusive community where residents feel engaged and supported
Ensure hospitality systems and services maximise efficiency and income
Build strong relationships with residents, families, and community stakeholders

Care, Wellbeing and Services

Oversee wellbeing programmes and community activities that enhance quality of life
Ensure third-party care providers deliver safe, consistent, high-quality support
Maintain readiness for emergency response and safeguarding standards

Village Operations and Asset Management

Lead property and facilities management to protect and enhance asset value
Ensure planned preventative maintenance is effective and timely
Support development, refurbishment, and improvement projects
Maintain strong health, safety, and compliance standards across the village

Leadership and People Development

Lead, coach, and develop a high-performing village team
Set clear performance expectations and hold accountability for results
Build succession plans and support professional development
Foster a culture aligned to values of inclusion, collaboration, and improvement

About You

You bring strong operational leadership experience, ideally within hospitality, retirement living, leisure, or property-led environments. You are commercially astute, highly organised, and confident managing complex budgets and stakeholder relationships.

You are skilled at:

Translating strategy into operational delivery
Leading teams and developing people capability
Building strong customer and resident relationships
Making timely, effective business decisions
Driving continuous improvement and service excellence

Experience

Significant general operational management experience
3 - 6 years in a senior leadership or general management role
Proven ability to manage resources, budgets, and business performance

Our Values

We are guided by:

Age Well
Community
Keep Improving
Invest Wisely
Planet Positive
One Team

At Roseland Parc, you will help shape a community where people can truly age well, supported by outstanding service, strong leadership, and a shared commitment to continuous improvement.

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