Job Description:
Location: Gateshead
Hours: 40 hours per week
Working Hours: Monday–Friday, 9:00am–5:00pm
Salary: £40,000 + Performance Bonus DOE
Job Type: Permanent, Full-time
Are you an ambitious, quality-driven care leader looking to take the next step in your career?
We are recruiting for an experienced CQC Registered Manager to join a growing specialist home care provider in Gateshead.
This is an exciting opportunity for an experienced care professional who is passionate about delivering outstanding, person-centred care while also having the commercial awareness and leadership skills required to grow and develop a successful branch.
The successful candidate will take overall responsibility for the operational management of the branch, ensuring the service remains fully compliant with CQC and legislative requirements while delivering high-quality care to private clients and other stakeholders.
The Role
As CQC Registered Manager, you will be responsible for leading the day-to-day operation of the branch, managing a dedicated care team and ensuring the service continues to meet the highest standards of quality, compliance and customer service.
You will play a key role in supporting sustainable business growth, developing relationships with clients and professionals, increasing workforce capacity and ensuring the branch consistently achieves its operational and commercial targets.
Key Responsibilities
- Maintain CQC Registered Manager status and ensure ongoing regulatory compliance.
- Take overall responsibility for the day-to-day management and performance of the branch.
- Ensure compliance with CQC, ISO and all relevant legislative requirements.
- Maintain accurate, up-to-date care records, risk assessments, medication records and other documentation.
- Lead, manage and develop a team of care professionals and office-based staff.
- Identify training and development requirements and support staff progression.
- Work closely with recruitment teams to ensure sufficient staffing capacity to meet client demand.
- Ensure effective placement and rostering of staff to meet client requirements.
- Monitor weekly and monthly branch performance against agreed KPIs and targets.
- Drive sustainable revenue growth and identify opportunities to develop the branch.
- Build and maintain strong relationships with existing clients, families and professional stakeholders.
- Attend meetings and present professionally to prospective clients and referral partners.
- Manage key client accounts and develop long-term professional relationships.
- Handle complaints and feedback effectively, using these to drive continuous improvement.
- Ensure accurate processing and oversight of weekly timesheets and rostering.
- Provide regular performance and operational reports to senior management.
- Support the team with operational duties when required.
- Participate in on-call arrangements as required.
- Promote a strong culture of quality, compliance, customer service and continuous improvement.
About You
We are looking for an experienced care leader who is confident managing a regulated care service and understands the balance between quality, compliance, people management and commercial performance.
You will ideally have:
- Previous experience as a CQC Registered Manager or in a senior management role within domiciliary or community care.
- Strong knowledge of CQC regulations, safeguarding and care legislation.
- Experience managing and developing care teams.
- Excellent leadership and people-management skills.
- Strong organisational and administrative abilities.
- Excellent attention to detail.
- Experience monitoring KPIs, budgets and operational performance.
- A commercial mindset with the ability to identify and develop new business opportunities.
- Experience building relationships with clients, families, Case Managers, Local Authorities and other professional stakeholders.
- Excellent communication and presentation skills.
- A proactive, self-motivated approach.
- A genuine passion for delivering high-quality, person-centred care.
- A commitment to equality, diversity and inclusive working practices.
What’s on Offer
- up to £40,000 basic salary + performance bonus DOE
- 40 hours per week, Monday–Friday, 9:00am–5:00pm
- 28 days annual leave including bank holidays, increasing with length of service
- Additional paid day off for your birthday
- Family-friendly policies
- Reward and recognition programmes
- Annual leave purchase scheme
- Cycle to Work scheme
- Blue Light Card and additional employee discounts
- Employee Assistance Programme and wellbeing support
- Ongoing training, development and career progression
- Supportive and collaborative working environment
The Opportunity
This is a fantastic opportunity for an experienced Registered Manager who wants to take ownership of a growing branch and make a genuine impact on both care quality and business performance.
If you are a confident care leader with strong CQC knowledge, excellent people-management skills and a passion for delivering outstanding service, we would be keen to hear from you.
All appointments will be subject to appropriate safer recruitment checks, including enhanced DBS, right to work, references and employment history checks.
Benefits:
Licence/Certification:
- Driving Licence (preferred)
