Deputy Manager - Peterborough

Semi-Independent House • Peterborough, City Of Peterborough, England, United Kingdom • 5h ago

Job Description: Deputy Care Home Manager

Position: Deputy Care Home Manager
Sector: Health and Social Care (Adult Residential / Nursing Care)
Reports To: Registered Care Home Manager

Role Purpose

To assist the Registered Manager in providing strong, compassionate, and compliant leadership across the care home.

You will oversee daily operational activities, lead and mentor the care team, ensure the delivery of person-centred care, and maintain rigorous adherence to regulatory compliance, safeguarding policies, and health and safety standards. In the absence of the Registered Manager, you will assume full responsibility for the effective running of the home.

Key Responsibilities & Duties

Leadership and Team Management

Supervise and Mentor: Lead, motivate, and support care practitioners, senior care assistants, and support staff, fostering a culture of teamwork, empathy, and high performance.
Staff Development: Conduct regular supervisions, annual appraisals, and competency assessments. Identify training gaps and coordinate targeted professional development.
Rota Management: Assist with scheduling and staff deployment to ensure safe, effective staffing levels that match resident dependency needs across all shifts.
Recruitment Support: Participate in interviewing, onboarding, and induction processes for new care staff, ensuring all pre-employment checks (including DBS compliance) are fully met.

Quality Assurance and Regulatory Compliance

CQC Standards: Maintain an in-depth, up-to-date knowledge of CQC regulations and Key Lines of Enquiry (KLOEs) / Single Assessment Framework standards. Assist in preparing for inspections and driving continuous improvement.
Audits and Reviews: Conduct routine internal audits covering care plans, medication administration records (MAR charts), infection prevention and control (IPC), and health and safety.
Incident Management: Record, investigate, and report any safeguarding concerns, accidents, or incidents promptly, implementing corrective and preventative action plans.

Resident Care and Person-Centred Practice

Care Planning: Oversee the creation, implementation, and regular review of comprehensive, individualised care plans that respect residents' dignity, choices, culture, and independence.
Clinical Oversight: Ensure clinical procedures, wound care management, nutrition and hydration tracking, and end-of-life care pathways are delivered to the highest standard.
Family Liaison: Act as a primary point of contact for residents' families, relatives, and advocates, building trusting relationships and addressing queries or concerns with sensitivity.

Operational and Administrative Management

Medication Protocols: Monitor the ordering, secure storage, administration, and auditing of medication in line with NICE guidelines and company policies.
Multi-Agency Collaboration: Liaise effectively with external healthcare professionals, including GPs, district nurses, social workers, and safeguarding teams.
On-Call Responsibilities: Participate in the management on-call rota to provide out-of-hours guidance and emergency support to the team.