Field Care Supervisor
Location: Lambeth
Salary: 22,000 - 26,000
Hours: 42
Caremark Lambeth is a professional homecare provider supporting individuals in Lambeth and surrounding areas.
We Offer Our Customers a High-quality Level Of Care And Support In The Comfort Of Their Own Homes And With Our Dedicated Team Supporting Vulnerable Adults And People With Learning Disability
Principal responsibilities
- To carry out Individual Needs Assessments for new and potential customers.
- To conduct risk assessments as part of the Individual Needs Assessment and update these as required as part of the individual’s risk management.
- To carry out introductory visits every time a Care & Support Worker visits a customer for the first time.
- To ensure all customer visits are always covered.
- To be on-call in case of emergency on rotation with other FCS and Manager.
- To liaise closely with Care Coordinators regarding recruitment, permanent allocation of Care & Support Workers and the writing of Care & Support Agreements.
- To identify suitable Care & Support Workers to cover for any absences, this may be due to sickness or holiday.
- To allocate suitable alternative Care & Support Workers when an existing Care & Support Worker notifies that they are unable to attend a call.
- To facilitate the practical induction of all new Care & Support Workers.
- To provide and facilitate in-field training as and when appropriate.
- To identify any additional training needs of Care & Support Workers and report accordingly.
- To conduct customer reviews and respond to Individual Review Forms completed by Care & Support Workers as soon as possible.
- To urgently report any changes in a Care & Support Worker’s or customer’s schedule to the Care Coordinator.
- To monitor, supervise and mentor all Care & Support Workers in the field.
- To provide support to all Care & Support Workers in the field.
- To monitor all customers for service and Care & Support Worker satisfaction.
- To ensure accuracy and completeness of all documentation held in customer’s homes.
- To encourage and identify opportunities for Care & Support Workers continuing professional development.
- To ensure that all written reports and administration is up to date.
- To maintain close liaison with both the Care Manager and Care Coordinator.
- Responsible for implementing field based quality control systems and providing support to all Care & Support Workers within a defined area.
- Support and manage a team of Care Assistants
- To be on-call in case of emergency
- To maintain close liaison with both the Care Manager and Care Coordinator
- Act as a link between the customer and the office
- Oversee care quality control
- Monitor and supervise care service
You will be responsible for implementing field based quality control systems and providing support to all Care Assistants within a defined area.
What we look for
- Self-motivated, well-organised & reliable
- Caring and sensitive
- Flexible
- Committed to maintaining our high standards of care
- Good communicator
Additional Information
Candidate required to:
- Have a minimum 1-2 Year experience as a Field Care Supervisor.
- Driver compulsory.
- Will be employed as a Field Care Supervisor for Caremark Lambeth and the surrounding areas, and your duties will largely be to work closely with the Care Manager.
- Be responsible for implementing field-based quality control systems and providing support to all Care Assistants within a defined area.
- Must be willing to work two weekends per month that includes Saturday and Sunday.
- Field Care Supervisors will spend approximately 95% of their working week in the field with the remaining 5% being spent in the office in order to complete necessary administration duties.
