Ward Receptionist - DSU Surgery B2
PART TIME 15 hrs
We are looking for a flexible, enthusiastic, committed, and hardworking person to join our surgical ward Reception team.
This environment will provide successful candidates with opportunities to develop new skills and knowledge on our busy surgical wards. Motivated candidates will be supported to work with the clinical teams, providing administrative support to the medical staff.
Main duties will be to answer the telephone and carry out general reception duties.
This is a Substantive position offering afternoon shifts working on the Day Surgery Unit DSU
15 hrs a week
What will suitable candidates ideally have?
- Excellent communication skills - friendly, professional, and approachable
- Strong IT skills - comfortable using computers and administrative systems
- A hardworking and proactive attitude - willing to support the team and help others
- Flexibility - able to work various shifts, including evenings and weekends
Main duties of the job
- To provide high-quality reception services for the Trust, maintaining the highest standards of service delivery and Customer Care
- Act as a first point of contact to patients, relatives, or other members of the public.
- The post holder is expected to organise their workload in accordance with the demands of the Department.
- To coordinate his/her activities to ensure efficiency of service within the organisation.
- He/she should exercise initiative, and confidentiality must be maintained at all times.
- He/she covers other receptionists' duties when applicable due to staff shortage/sickness/annual leave.
About Us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career.
Our diverse and welcoming Royal Surrey family will ensure that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined-up care by bridging the gap between hospital and community services alongside regional specialist cancer care.
Our main acute hospital site is in Guildford, with community hospital sites at Milford, Haslemere, and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) has given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements, and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trust's normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Date posted: 06 March 2026
Pay scheme; Agenda for change
Band: Band 2
Salary: £25,768 a year per annum (pro rata) including High Cost Area Supplement (HCAS)
Contract: Permanent
Working pattern: Part-time
Reference number: 384-AR-EMF19947
Job locations: Royal Surrey County Hospital NHS Foundation Trust, Egerton Road, Guildford, GU2 7XX
Job responsibilities
Please See The Attached Job Description And Person Specification
To provide full administrative and clerical support to the ward team and medical staff. To be a full member of the ward team and assist in the smooth running of the ward. The role is to be agreed with the ward manager to meet the needs of the service.
Qualifications
- Good standard of general education
Desirable
- Grade C or above GCSE/equivalent
- English language
Essential Knowledge
- Previous experience in a reception or other customer-facing role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name: Royal Surrey NHS Foundation Trust
Employer's website: https://www.royalsurrey.nhs.uk/
