About The Company
At Kingsley Healthcare, we are more than just a care home group - we are a proud, family-run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.
As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.
For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.
Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).
If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.
About The Role
As our Domiciliary Care Branch Manager, you will be the driving force behind the delivery and continued growth of our home care service. You will oversee the full coordination of care for individuals who require support with daily living but wish to remain in the comfort and familiarity of their own homes.
You will be responsible for ensuring the consistent delivery of high-quality, person-centred care — managing care plans, supervising and developing your team, and maintaining the standards that define the Kingsley name.
At the heart of this role is a genuine commitment to the people we support. You will safeguard client wellbeing and safety, coordinate services with precision, and advocate confidently for each individual's independence, quality of life, and optimal health outcomes.
Find out more about Kingsley Home Care (https://kingsleyhomecare.co.uk/)
Reports to: Operations Manager/ Regional Operations Director
Key duties and responsibilities
- Lead and manage branch staff, fostering a positive work environment and supporting professional development.
- Oversee daily operations, including scheduling, client intake, care planning, and service coordination.
- Ensure regulatory compliance, quality assurance, and effective risk management across all services.
- Build client and community relationships, handling concerns, conducting assessments, and promoting services.
- Manage branch performance, including budget oversight, KPI monitoring, and identifying growth opportunities.
Skills and attributes
- Previous management experience within a domiciliary care setting is essential
- Excellent business acumen with a strong desire to develop and grow the service
- Comprehensive knowledge of CQC standards
- Good leadership skills with the ability to communicate effectively
- Full UK driving licence
Education and qualification
- Minimum NVQ Level 4/5 in Health and Social Care, or equivalent
- Kingsley Homecare (Lowestoft Area), Lowestoft, Suffolk
- Pay: £45,000 per year
- Type: Permanent
- Shift: Salaried
- £3000 Welcome Bonus
- Excellent PRP
- Bonuses as the branch hours increase
Benefits
- Comprehensive induction and training programme.
- Opportunities for career development and progression.
- Employee Assistance Programme
- Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
- Loyalty Bonus: Accrue up to 5 additional holiday days depending on length of service.
- We’ll pay for your full DBS disclosure
- Paid breaks – we think it’s essential that all staff can take breaks without fear of losing money, so we pay for you to have a break during working hours.
- £3,000 Welcome bonus
- Excellent performance-related bonus
- You will be rewarded with bonuses as the branch hours increase *
- 25 days of annual leave plus bank holiday entitlement
- Consistent support from a dedicated Head Office Team
- Company Pension Scheme
- Employee Wellness Health Assured Benefit Program
- Employee Benefits & Discount Scheme
Your right to work in the UK
In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.
