Deputy Manager
The main purpose of the role is to ensure the efficient and effective delivery of a trauma informed and recovery-based model within our specialist mental health accommodation. The post-holder provide leadership to frontline staff, and ensure a high-quality service is delivered on a 24-hour basis. This post, will oversee the provision of high quality, safe and responsive service which is outcome focused and responds to the needs of residents.
Benefits:
- Holidays: 25 days plus bank holidays
- Flexible working
- Pension: Employer contribution up to 6% (matched and doubled after probation).
- Home and Tech Salary Sacrifice
- Season Ticket Loan
- Enhanced Paternity, Maternity Leave
- Cycle to Work scheme
- Income protection
Responsibilities
- The role will require expertise in mental health, and will work within the following areas:
- Providing leadership and operational management to frontline staff.
- Where the service is registered with CQC the deputy will support the manager to ensure that all CQC regulations are upheld.
- Providing clear direction to all staff linked to excellent standards of care and support.
- Manage team performance on shift, supervise staff, and demonstrate positive values and support ensuring key targets are met.
- Provide a consistent approach to resident support, which is focused on trauma informed and recovery-based approach.
- Working in partnership with other agencies and our local communities.
- Ensure effective systems to promote both safety and security are deployed.
- Demonstrate a positive and objective attitude and behaviours in everyday practice.
- Participate in the manager’s on-call system to provide the first point of contact for service staff, outside of normal working hours.
- Incident Management
- Participate in referral assessments and increase occupancy for the service as directed by the manager
- Supervision of staff as directed by the manager
- When the manager of Caledonian and Davenant Road is on leave you are required to cover that role
- Facilitate team and resident meetings
- Support the manager to ensure effective rota planning meets the needs of the service and remains within service FTE.
- Support the manager by ensuring regular audits, KPI audits, and standards relating to resident records are undertaken in line with policy and with the reviews of Service Improvement plans.
- Support the manager with the management of complaints or investigations
- Ensure that the move-on policy is adhered to by staff and that there are reviews of residents' progress (-placement review meetings)
- With the line manager, ensure that SMOT Co-production agenda is at the heart of services
- Participate in providing training for staff as part of their induction, introduction of new processes or staff workshops
- St Martins House
- Support front-line staff with tasks, calendar appointments and offering guidance
- Involvement in referrals
- Medication management, including ordering and auditing
- Supervising staff members, including appraisals
- Incident management, including debriefs if needed
- Attendance in professional meetings/staff meetings / resident meetings
- Rota Management
- Governance, including monthly audits
- Budget management, including petty cash
- Managing and investigating complaints from both residents and local neighbours.
Requirements
- Reasonable standard of IT knowledge, Word and PowerPoint, Excel
- Experience in governance, safeguarding and evidence-based practice
- Experience of working in a health/social care context
- Experience of supporting team performance and helping residents with complex mental health needs
- Experience of statutory regulation and legislation linked to mental health
- Prepared to work towards NVQ Level 5.
- Degree and/or diploma/ working towards related to health and social care.
- Ability to communicate clearly in written and spoken English.
- Able to use own initiative, skills in problem solving
- Ability to multi-task, and manage time effectively.
- Ability to communicate and negotiate with colleagues, residents and other professionals.
- Aptitude for maintaining positive relationships and building rapport
- Treat everyone fairly, with respect and dignity, responding sensitively to differences.
