Registered Manager, Children's and Adult Services
£55,000 (DOE) | Fidelis Healthcare
Role summary
Fidelis Healthcare is hiring a Registered Manager to lead our children's and adult services in London. This is a full-time, hands-on leadership role for an experienced manager who has taken a service through Ofsted or CQC registration and knows what inspection-ready looks like every day of the year.
Lead it. Register it. Keep it right.
This is not a role where you inherit a settled service. It is the opportunity to register and lead the service yourself, build the team around it, and take full regulatory responsibility as we grow.
Fidelis Healthcare is a growing, governance-led specialist care provider. We deliver stabilisation, short-term and commissioned long-term care packages across England for children, young people and adults with mental health needs, learning disabilities, autism and complex care requirements. Our ambition is to be the provider local authorities and Integrated Care Boards trust first when a placement has to hold.
We are looking for a Registered Manager who leads from the floor, holds the standard without exception, and takes ownership of the service as if it were their own.
What you will do: registration and compliance
You will hold the registration and own compliance with Ofsted and CQC.
• Act as Registered Manager and Designated Safeguarding Lead, ensuring full compliance with the Children's Homes (England) Regulations 2015, the Quality Standards, the Health and Social Care Act 2008 and the CQC Fundamental Standards.
• Lead Ofsted and CQC registration applications, including the Statement of Purpose, policies, location and premises evidence, and the fit person interview.
• Lead all inspections and maintain an inspection-ready service at all times.
• Complete Regulation 45 reviews, self-assessments, audits and quality improvement plans.
• Investigate complaints and incidents, and submit statutory notifications accurately and on time.
Care and placements
You will be accountable for the day-to-day running of the service, so that every person we support is safe, valued and able to thrive.
• Oversee assessments, admissions, placement planning and transitions, ensuring each individual has a person-centred care plan, risk assessment and positive behaviour support plan.
• Deliver high-quality support for people with mental health needs, learning disabilities, autism, behaviours that challenge and complex health needs.
• Oversee medication management, health needs and access to education.
• Act as the senior escalation point for safeguarding, placement and service concerns.
People and leadership
You will build and lead the staff team.
• Recruit, induct, supervise and develop the team in line with safer recruitment.
• Manage rotas, absence and performance, and participate in the on-call rota.
• Embed a culture of dignity, consistency and accountability from day one.
• Work closely with Compliance, Recruitment and Operations so that every placement is staffed safely before it starts.
Premises, budget and safety
You will run the service as a business as well as a home.
• Manage the service budget, premises, health and safety, fire safety and infection control.
• Maintain the environment to the standard inspectors and families expect.
Commissioners and stakeholders
You will be the face of the service to the people who place, fund and support the individuals in our care.
• Build strong working relationships with local authorities, ICBs, social workers, families, schools and health professionals.
• Represent the service in reviews, placement discussions and commissioning conversations.
Regulatory knowledge required
You must understand the regulators and legislation that govern the service, and be able to speak to them credibly with inspectors and commissioners.
• Ofsted: the Children's Homes (England) Regulations 2015, the Quality Standards, the Social Care Common Inspection Framework and the registration process.
• CQC: the Health and Social Care Act 2008, the Fundamental Standards and the Single Assessment Framework.
• Safeguarding: Working Together to Safeguard Children, the Care Act 2014 adult safeguarding duties, and the role of the Designated Safeguarding Lead.
• Mental health and capacity law: the Mental Capacity Act 2005, Deprivation of Liberty Safeguards and the Mental Health Act 1983.
• Positive behaviour support, restrictive practice reduction and therapeutic approaches.
• DBS: enhanced disclosure and barring checks and safer recruitment.
• ICO: UK GDPR obligations for the data of the people we support and our staff.
You will also understand how inspection outcomes shape commissioner confidence and placement decisions.
What you bring: essential
• Level 5 Diploma in Leadership and Management for Residential Childcare (England) and/or Level 5 Diploma in Leadership and Management for Adult Care, or equivalent.
• Level 3 Diploma in Residential Childcare or Health and Social Care.
• Proven experience as a Registered Manager or Deputy Manager in an Ofsted and/or CQC regulated service.
• Direct experience of the Ofsted registration process and the CQC registration process, including a successful registration.
• Minimum two years' experience in a relevant care setting within the last five years, including at least one year supervising and managing staff.
• Demonstrable experience supporting people with mental health needs, learning disabilities and complex care needs.
• Strong knowledge of safeguarding, MCA and DoLS, positive behaviour support and therapeutic approaches.
• Strong report writing, IT and organisational skills.
• Enhanced DBS, or willingness to obtain one.
• Full UK driving licence, or the ability to travel between sites and attend on-call call-outs.
• Ability to work on-site at the service and to participate in the on-call rota.
What you bring: desirable
• Experience of opening a new service or achieving a Good or Outstanding inspection outcome.
• Recognised training in restrictive practice reduction, such as PBS, PROACT-SCIPr-UK or Team Teach.
• Experience in commissioning conversations and placement negotiation with local authorities.
• Experience managing services for both children and adults.
What we offer and how to apply
• Salary £55,000 (DOE), pension, holiday, bonus, car allowance.
• Real influence in a growing organisation.
• Ongoing training and professional development.
• A governance-led business that treats compliance and quality as the foundation of care.
To apply, send your CV and a short covering note through LinkedIn, or to hr@fidelishealthcare.co.uk. Please outline your Ofsted and CQC registration experience. We will review applications on a rolling basis.
Fidelis Healthcare is committed to safer recruitment. All appointments are subject to an enhanced DBS check, satisfactory references and right to work checks.
