Registered Service Manager - London Area - £48,000 per year

Equipped4Life • Full-time • London Area, GB • 1d ago

Job Purpose

To provide effective leadership and management of Ofsted-registered supported accommodation service for young people aged 16–21. Ensure the service meets the Supported Accommodation (England) Regulations 2023, Quality Standards, and organisational policies and procedures, and delivers high-quality, safe, effective, outcome-focused support.

The RSM role is pivotal in delivering high standards of care, promoting independence, and ensuring positive outcomes for young people preparing for adulthood. You will oversee managers, staff teams, and operational systems to ensure excellence across all sites.

This role involves a duty to safeguard all young people residing within accommodation provided by Equipped4Life Ltd

Service: Ofsted-Registered Supported Accommodation (16–21-year-olds)

Job Link: Please apply via our website - https://www.equipped4life.co.uk/jobs/registered-service-manager

Key Responsibilities

Leadership and Staff Management

Provide clear leadership and direction to the team to ensure high-quality, young-person-centred services
Foster a culture of accountability, learning, and continuous improvement
Promote a culture of respect across the service for both young people and staff,
Ensure staff supervisions, appraisals, and team meetings are conducted in line with organisational culture and ethos, as well as policy and Ofsted expectations.
Ensure staff performance and conduct are compliant with policies, procedures, and regulatory requirements, and deal with staff performance issues accordingly
Ensure staff are competent and trained across the service, including delivering training where necessary
Ensure the recruitment, induction, and ongoing development of staff areare in line with Safer Recruitment and Ofsted expectations, including DBS requirements
Assist in ensuring Support staff are trained and competent to deliver support in line with the Supported Accommodation Quality Standards.
Foster a culture within the team where a positive, solution-focused approach is taken to address challenging and complex behaviours presented by young people

Safeguarding and Child Protection

Act as the Designated Safeguarding Lead (DSL)
Ensure safeguarding procedures are robust, up to date, and consistently followed by all staff.
Ensure staff are trained in Safeguarding (minimum level 3)
Ensure safeguarding concerns are reported and managed in line with statutory guidance, concerns are responded to, appropriate referrals are made, and relevant professionals are liaised with
Ensure all incidents, concerns, and allegations are managed in line with statutory guidance and organisational procedures.
Promote a culture where the safety, welfare, and rights of children are prioritised at all times.
Oversee the induction, support, safeguarding, and ongoing case management of all children placed within the service.
Maintain oversight of each child’s needs, risks, and support plans/pathway plans.
Ensure every child has a risk assessment and individual support plan in place prior to moving into the service.
Ensure plans are regularly reviewed and updated in line with statutory and organisational timescales.
Ensure all reports, records, and documentation relating to children are completed to a high standard and within deadlines.
Quality assure all written communication and reports sent to local authorities and partner agencies, where appropriate
Develop positive relationships with local authorities and external professionals

Referrals, Matching, and Admissions

Assist in decision-making regarding referrals and the matching process.
Ensure admissions are appropriate, safe, and in line with the service statement of purpose.
Ensure all children are successfully onboarded in line with organisational policies and regulatory expectations.
Oversee completion of all required documentation before placement.

Multi-Agency Working

Act as the Single Point of Contact (SPOC) for external professionals, including social workers, local authorities, and partner agencies.
Building and ensuring the team maintains effective professional relationships to support positive outcomes for children.
Ensure timely and professional communication with all relevant stakeholders.

Health & Safety

Ensure compliance with all health and safety and fire safety legislation.
Oversee risk assessments and safe working practices
Monitor incident reporting and implement learning outcomes.
Ensure property maintenance issues are identified and resolved

Quality Assurance and Regulatory Compliance

Ensure the service operates in line with the Supported Accommodation (England) Regulations 2023 and Ofsted expectations and guidance
Ensure the Quality Service Review required by Ofsted is submitted in a timely manner
Maintain an awareness and observation of Fire and Health & Safety Regulations
Lead on inspections, organising rapid and effective responses to information requests, auditing, and reporting as required
Lead on the development and monitoring of any improvement action plans following inspection
Monitor and improve service quality through audits and feedback via the Quality Support Review
Maintain accurate records and evidence for Ofsted inspection.
Manage the complaints process

Organisational policies and procedures

Maintain up-to-date knowledge of regulatory changes and best practices.
Monitor practice and documentation across the service to ensure compliance and high standards.
Review Policies and procedures as required and ensure they are updated promptly

Participation and Feedback

Ensure views from children, partners, professionals, and staff, wishes, and feelings are regularly sought and recorded.
Ensure feedback from children is discussed, responded to, and acted upon where required.

General

Maintain confidentiality and comply with data protection requirements.
Keep abreast of Ofsted Regulations and changes in requirements
Ensure Key Performance Indicators are met across the service
Represent the organisation professionally at all times.
Complete reports and documentation to a high standard.
Be an Ambassador for E4L, ensuring the E4L culture is embedded in staff processes and procedures
Provide witness statements to the Police or External Bodies regarding incidents as requested
Manage own time and tasks effectively
Able to work additional hours to cover sickness and holidays, Bank Holidays, Christmas Holidays, evenings, and weekends
Able to cover “on-call” duties
Undertake additional duties as required.

Registered Service Manager - Person Specification

Essential:

Experience of managing services for children or young people in supported accommodation, residential care, or a similar setting.
Strong knowledge of safeguarding, child protection, and risk management.
Experience supervising or managing staff.
Strong knowledge of the Supported Accommodation (England) Regulations 2023 and Ofsted Quality Standards.
Excellent communication, organisation, and report-writing skills.
Leadership and ability to make sound professional decisions.
Ability to be solution-focused and work under pressure
IT - Proficient in the use of Microsoft Office Suite

Desirable

Relevant qualification in social care, youth work, or management (Level 3 or above).
Designated Safeguarding Lead training.
Experience working with looked-after children or care leavers.
Ability to use AI as an aide

Key Competencies