Service Manager – Balance Care
Location: North West
Salary: £44,000
Contract: Full-Time, Permanent, Hybrid
Make a Real Difference. Lead with Purpose.
At Balance Care, we believe that outstanding care starts with outstanding leadership. We are looking for an experienced, passionate, and values-driven Service Manager to lead and develop our supported living and community-based services, ensuring the highest standards of care, safety and person-centred support for the people we serve.
This is an exciting opportunity for a motivated leader who is committed to empowering people, developing teams, and driving quality outcomes. You'll play a key role in shaping services that help individuals live fulfilling, independent lives while ensuring compliance, operational excellence, and continuous improvement.
About Balance Care
Balance Care is committed to delivering high-quality, person-centred care and support services that promote independence, wellbeing, choice, and dignity. We work alongside individuals, families, professionals, and communities to create positive outcomes and life-changing opportunities.
Our culture is built around:
- Compassion and respect
- Quality and continuous improvement
- Empowerment and independence
- Professional integrity
- Collaborative working
- Safe and effective service delivery
The Role
As Service Manager, you will have overall responsibility for the operational management, quality, and performance of designated services. You will lead and inspire a team of support workers and senior staff, ensuring that the people we support receive exceptional care tailored to their individual needs and aspirations.
You will work closely with senior leadership, commissioners, families, and external professionals to maintain excellent standards and drive service development.
Key Responsibilities
Leadership & People Management
- Lead, motivate and develop staff teams to deliver exceptional person-centred support.
- Create a positive, inclusive, and high-performing culture.
- Manage recruitment, induction, supervision, appraisal, and performance management processes.
- Support workforce development through coaching, mentoring, and training.
Quality & Compliance
- Ensure services operate in line with CQC regulations, legislation, and best practice guidance.
- Maintain high standards of care, governance, safeguarding, and health and safety.
- Conduct audits, quality assurance checks, and service reviews.
- Lead investigations and implement learning from incidents, complaints, and feedback.
Operational Management
- Oversee day-to-day service delivery and resource management.
- Ensure person-centred support plans are robust, meaningful, and outcome-focused.
- Manage occupancy, referrals, transitions, and service growth opportunities.
- Develop effective partnerships with stakeholders, local authorities, healthcare professionals, and families.
Financial Accountability
- Manage service budgets efficiently and responsibly.
- Monitor staffing levels, agency usage, and operational costs.
- Contribute to business planning and sustainable service development.
About You
We are looking for an experienced care leader who combines strong operational management skills with a genuine passion for improving lives.
Essential Requirements
- Experience managing health and social care services.
- Proven leadership experience in supported living, learning disabilities, mental health, autism, or related services.
- Strong knowledge of CQC regulations, safeguarding, MCA, DoLS, and person-centred practice.
- Excellent communication, organisational, and problem-solving skills.
- Experience managing budgets, staffing, and service performance.
- Ability to build positive relationships with stakeholders and commissioners.
- Full UK driving licence and willingness to travel as required.
Desirable
- Level 5 Diploma in Leadership for Health and Social Care
- Experience leading services through CQC inspections.
- Experience supporting service growth and mobilisation.
What We Offer
- Competitive salary
- Supportive and values-driven leadership team
- Ongoing training and professional development
- Career progression opportunities
- Opportunity to shape and influence growing services
Our Ideal Candidate
You'll be a confident and approachable leader who understands that quality care is delivered by engaged and supported teams. You will be proactive, solutions-focused, and committed to achieving the best possible outcomes for the people we support.
Most importantly, you will share Balance Care's belief that every individual deserves the opportunity to live a life of choice, independence, dignity, and fulfilment.
Apply Today
If you are an ambitious and compassionate leader ready to make a meaningful impact, we'd love to hear from you.
Join Balance Care and help us create services where people don't just receive support—they thrive.
