Regional Manager - Warw - £40,000-£45,000 per year

Banana Moon Franchise • Full-time • Warwick, GB • £40k - £45k / year • 3m ago

Care Qualifications: Level 3 Diploma for Residential Childcare

Role Overview

Warwick, UK | Hybrid | Full-Time | £40,000 - £45,000 per annum

Are you passionate about early years education and ready to make a real impact across a growing nursery franchise network? Banana Moon Day Nursery is looking for a driven and knowledgeable Regional Manager (Franchise Operations Support Officer) to join our Franchise Operations team in Warwick. In this hands-on role, you'll work directly with franchise nurseries to drive occupancy, improve family experiences, and strengthen operational performance across the UK.

Key Responsibilities

Deliver hands-on operational support to franchise nurseries, with a clear focus on occupancy growth, customer experience, family retention, and business performance
Conduct nursery visits under the direction of the Head of Franchise Operations, carrying out operational reviews covering enrolment strategy, customer experience, occupancy performance, and operational effectiveness
Support franchisees and nursery managers in implementing action plans to improve occupancy, customer experience, operational consistency, and commercial performance
Assist with the operational onboarding and launch of new franchise locations, ensuring a smooth transition from development to opening day
Coach franchisees and their teams on the effective use of operational systems, tools, and online platforms to improve day-to-day execution
Monitor and report on nursery performance indicators, occupancy trends, customer feedback, and operational observations — escalating concerns and opportunities appropriately
Uphold Banana Moon brand standards and operational expectations across assigned nurseries, providing practical support and guidance where improvements are needed
Maintain accurate records of nursery visits, action plans, follow-up activity, and operational observations to ensure clear documentation and accountability
Contribute to the development of operational tools, templates, visit frameworks, and support resources to drive consistency across the network
Escalate significant concerns or issues requiring specialist intervention to the Head of Franchise Operations or relevant support teams

Requirements

Minimum 3 years' experience in an early years or childcare setting, with solid working knowledge of nursery operations and the EYFS framework
Demonstrable experience supporting or coaching nursery teams to improve performance, occupancy, or operational standards
Strong commercial awareness with the ability to interpret occupancy data and business performance metrics and translate them into practical actions
Excellent communication and relationship management skills — confident working with franchisees, nursery managers, and central teams
Highly organised with strong attention to detail and the ability to manage multiple nursery relationships and priorities simultaneously
Comfortable working both independently and as part of a collaborative team
Full UK driving licence and willingness to travel to nursery locations across the franchise network
Proficiency in Microsoft Office and common digital platforms (email, scheduling tools, online reporting systems)

Desirable

Experience in a franchise support, area management, or multi-site operational role
Familiarity with franchise operations models and the specific challenges of supporting owner-operator businesses
Level 3 (or higher) qualification in Early Years Education, Childcare, or a related discipline
Experience using nursery management software or enrolment/CRM platforms
Background in customer experience improvement, service delivery, or operational coaching

Benefits

Competitive salary of £40,000 - £45,000 per annum, depending on experience
Hybrid working model — a balance of nursery visits, home working, and time at our Warwick support office
Private Healthcare Plan
Pension Plans
Life Assurance
Leave Package
Training & Development
Employee Assistance Programme - Counselling

Banana Moon Day Nursery is an award-winning childcare franchise network with nurseries across the UK. We are committed to delivering outstanding early years education in a nurturing environment — and our franchise partners are central to that mission. As part of The Learning Experience family, we combine local ownership with a strong national support structure to help every nursery thrive.