Company Description:
AARVA is a doctor-led private clinic that places evidence-based medicine at the centre of every decision. Under one CQC-registered roof, the clinic brings together GP services, diagnostics, regenerative medicine, women’s health, and medical-grade skin care so patients receive holistic, root-cause-focused care.
Role Description
The Clinic Manager is responsible for overseeing daily operations to ensure a safe, efficient, and patient-centred environment. This full-time, on-site role that includes managing clinic schedules, supervising front-of-house and support staff, and coordinating with medical professionals to maintain smooth patient flow.
The individual will monitor budgets, resources, and inventory, support compliance with clinical and regulatory standards, and ensure that systems and processes align with AARVA’s outcome-driven approach. The Clinic Manager will also handle escalated patient queries, implement training for team members, and contribute to continuous improvement initiatives that enhance service quality and patient experience.
Qualifications
- Strong customer service skills with a focus on patient experience and empathetic support.
- Budgeting and basic financial management skills to oversee clinic resources and cost control.
- Excellent communication skills for coordinating with medical staff, administrative teams, and patients.
- Understanding of medicine and clinical workflows sufficient to support doctors and manage a healthcare setting (clinical background or experience in a medical environment is highly beneficial).
- Training and staff development skills to onboard, mentor, and support team performance.
- Previous experience in clinic, practice, or healthcare management, ideally in a multidisciplinary or private healthcare setting.
- Strong organisational and problem-solving abilities, with attention to detail and follow-through.
- Familiarity with healthcare regulations, CQC standards, and confidentiality requirements.
- Proficiency with practice management systems and general office software.
- Relevant degree or diploma in healthcare management, business administration, or a related field is preferred.
